Usman Agbalaya-Giwa

Quality-focused IT technician offering 5 years of field service experience. Detail-oriented and proactive with diligent and focused approach to managing projects, reviewing work and coordinating call responses. Maintains strong internal, supplier and customer relationships for maximum effectiveness.

• Sound the Alarm: Detection and Response
• Assets, Threats, and Vulnerabilities
• HP Certified Commercial Service Technician
• HP Commercial Desktops, Workstations and Notebooks Service Qualification
• Tools of the Trade: Linux and SQL

• Implemented Remote Access Solutions: Successfully set up and supported remote access solutions like VPN, Terminal Services, and Citrix, ensuring secure and reliable connectivity for remote users and contributing to business continuity and flexibility.
• Proficient in Microsoft 365 and Exchange Online Administration: Managed user and group accounts, licenses, and mailbox administration, optimizing organizational efficiency and enhancing overall productivity through effective use of Microsoft 365 and Exchange Online.
• Improved IT Infrastructure Management: Administered and maintained remote monitoring and management systems, effectively responding to alerts and performing system reviews, which led to optimized IT infrastructure performance and reduced downtime.
• Skilled in Mobile Device Management (MDM): Managed and secured mobile devices using Intune and Meraki, handling application deployment and security settings to protect company data and maintain device integrity.
• Certified Expertise in Hardware Repairs: Earned certifications such as Warranty Service Authorization for Lenovo and HP Certified Commercial Service Technician, demonstrating a high level of technical skill in hardware repairs and support, enhancing the reliability of company equipment.