Usmaan Mohmood
Stourbridge,West Midlands
Summary
Self-motivated, highly enthusiastic individual capable of thriving in challenging situations and improving on personal targets. Effective interpersonal skills at all levels and adaptable strengths as a team leader and team player.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
IT Service Desk Engineer
Wavenet
Kidderminster, West Midlands
11.2024 - Current
- Diagnosed complex software problems for smoother end-user experience.
- Utilised remote access tools for quick and effective problem-solving.
- Streamlined helpdesk processes, enhancing team productivity.
- Delivered excellent customer service to a range of stakeholders, enterprises, and end users whilst handling IT queries.
- Managed servers and data to perform optimal levels.
- Implemented security protocols to protect sensitive data from potential threats.
- Used ServiceNow and ConnectWise to track support tickets and document actions.
- Troubleshooted complex networking issues relating to DNS, THCP etc.
Clinic Manager
Voatii Wellness Clinic
11.2023 - 05.2024
- Managing the clinics daily finances.
- Managing inventory of medical equipment.
- Delivering exceptional customer service to encourage recommendations and create a loyal customer base.
- Managing the appointment system/ bookings and cancellations.
- Responsible for the operational management of the clinic.
- Utilising excellent verbal and written communication to deal with customers face to face.
- Completing high-volume tasks, managing competing priorities with stringent time management.
Business Development Manager
Doctors Dose
07.2023 - Current
- Involved in strategic decisions with product development and design.
- Designing new strategies for partnerships to maximize marketing opportunities within the skincare industry.
- Drive product sales through social media marketing.
- Creating newsletters, instagram and TikTok posts through Adobe Photoshop and Canva.
- Oversee company growth and meet financial targets.
- Respond to customer enquiries in a timely and effective manner.
- Analyzing financial data to identify trends and provide operational guidance.
- Networking on an international scale.
Live Event Staff
Sofar Sounds
, Bristol
08.2021 - 08.2023
- Providing live sound engineering for musical performances.
- MC for shows introducing and presenting a diverse range of bands/ artists for live events.
- Curating event through setting up stage and equipment.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Management of live music events and delegation of roles to staff.
Assistant Sound
Arnolfini Arts
03.2023 - 09.2023
- Operating lighting control desk according to the needs of the show
- Conducted detailed soundchecks during performance rehearsals to ensure all equipment was correctly calibrated and in excellent working order.
- Identified and resolved technical problems to improve sound quality.
- Controlled microphones, sound levels and outputs to produce high-quality tracks for industry clients.
Sound Engineer
The Canteen
02.2023 - 03.2023
- Controlled microphones and sound level outputs to produce high-quality tracks for industry clients.
- Operated a live sound desk to provide excellent sound design for live music performances.
- Completed sound quality checks and front-of-house mixing to maintain company sound system.
- Collaborated with producers and performers to determine and achieve desired sound for productions.
Customer Assistant
Tesco
Stourbridge
03.2017 - 07.2018
- Continually replenished stock in line with sales records, keeping well-maintained, presentable item displays.
- Accurately and efficiently processed cash, cheque, card and mobile payments using POS systems.
- Maintained outstanding till service efficiency during peak hours, reducing customer wait times for optimised satisfaction.
- Carried out sales floor cleaning, maintaining impeccably high store presentation and hygiene standards.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
Education
GCSE's -
Cambridge Tutorial College
06.2014 - 06.2015
Access to HE (Level 3) - Science
Birmingham Metropolitan College
09.2019 - 04.2020
HNC - Audio & Music Technology
University of the West of England
09.2020 - 07.2023
Level 3 - IT (with Cyber Security)
Dudley College
06.2024 - 08.2024
Level 3 - Information and Communication Technologies
The Development Manager
Worcester, Worcestershire 11.2024 - 04.2026
Skills
- Self disciplined
- Adaptability
- Staff management
- Time management
- Self-motivated
- Highly professional
- Diligent
- Attention to detail
- Resourcefulness
- Problem solving
- Team collaboration
- Coding in C
- Service level agreement adherence
- Server virtualisation
- Cybersecurity protocols
- ITIL process understanding
- Windows server administration
- Active Directory
- Server maintenance
- Cloud computing
Personal Details
Date of Birth: 20/02/1999
Nationality: British
Certification
- First aid certified
- Avid Pro Tools Operator
- Full driving license
Languages
English
Native
Urdu
Advanced
Arabic
Elementary
Timeline
IT Service Desk Engineer
Wavenet
11.2024 - Current
Level 3 - Information and Communication Technologies
The Development Manager
11.2024 - 04.2026
Level 3 - IT (with Cyber Security)
Dudley College
06.2024 - 08.2024
Clinic Manager
Voatii Wellness Clinic
11.2023 - 05.2024
Business Development Manager
Doctors Dose
07.2023 - Current
Assistant Sound
Arnolfini Arts
03.2023 - 09.2023
Sound Engineer
The Canteen
02.2023 - 03.2023
Live Event Staff
Sofar Sounds
08.2021 - 08.2023
HNC - Audio & Music Technology
University of the West of England
09.2020 - 07.2023
Access to HE (Level 3) - Science
Birmingham Metropolitan College
09.2019 - 04.2020
Customer Assistant
Tesco
03.2017 - 07.2018
GCSE's -
Cambridge Tutorial College
06.2014 - 06.2015