Usha Katuwal
London
Summary
Enthusiastic and reliable team player with strong communication skills and knack for problem-solving. Quick learner with positive attitude, always ready to support colleagues and ensure smooth operations. Proven ability to work under pressure and maintain high standards of cleanliness and organisation. Eager to contribute to dynamic kitchen environment and grow within role.
Overview
5
5
years of professional experience
Work History
Kitchen Team Member
Whitbread PLC
London
03.2023 - Current
- Handled multiple food preparation tasks simultaneously to support peak dining periods.
- Maintained clean, safe environment by adhering to sanitation and safety requirements.
- Maintained high standards of hygiene and cleanliness in the kitchen, following food safety regulations.
- Followed recipes to achieve food quality and consistency.
- Maintained strict adherence to food safety regulations and hygiene standards.
- Disposed of kitchen waste and recycling appropriately.
- Managed stock levels of kitchen supplies and ingredients, placing orders when necessary.
Customer Service Representative
Worldlink communications
Kathmandu
10.2022 - 02.2023
- Addressed customer service enquires quickly and accurately.
- Maximised customer satisfaction by resolving service issues promptly.
- Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction.
- Assisted in fulfilment of customer orders placed in person, via email, online and by telephone.
- Monitored customer satisfaction metrics, identifying trends and developing strategies to address areas of concern.
- Performed well at quality assurance evaluations by continuously actioning performance feedback to drive personal improvement.
Kitchen Team Member
Himalayan Java Nepal
Kathmandu
02.2021 - 09.2022
- Assist with food preparation tasks such as chopping vegetables, marinating meats, preparing sauces, and assembling ingredients according to recipes and guidelines provided by the chef.
- Maintain cleanliness and sanitation standards in the kitchen by following proper cleaning procedures for equipment, utensils, work surfaces.
- Occasionally interact with customers to fulfill special requests or accommodate dietary preferences, ensuring that their needs are met and that they have a positive dining experience.
Education
Master of Business Administration - MSc management with data analytics
BPP University
London, ENG2024
Bachelors - IT
Softwarica College of IT & E-commerce
Kathmandu01.2022
NEB - Science
Vishwa Adarsha College
Sunsari01.2019
Skills
- Stock management
- Customer service
- Problem solving
- Time management
- Quality assurance
- Safety awareness
Languages
English
Advanced
C1
Hindi
Advanced
C1
Nepali
Advanced
C1
Hobbies and interests
- Reading ( professional or self- development books)
- Volunteering/ community service
- Travelling and cultural exploration
- Photography
- Public speaking/ Debate
Timeline
Kitchen Team Member
Whitbread PLC
03.2023 - Current
Customer Service Representative
Worldlink communications
10.2022 - 02.2023
Kitchen Team Member
Himalayan Java Nepal
02.2021 - 09.2022
Master of Business Administration - MSc management with data analytics
BPP University
Bachelors - IT
Softwarica College of IT & E-commerce
NEB - Science
Vishwa Adarsha College