USAMAH KALU
Blackburn
Summary
Customer-focused professional with hands-on experience in high-volume contact centres, administrative support, and CRM systems. Proven ability to resolve queries efficiently, communicate clearly with diverse customers, and maintain accurate records under pressure. Reliable, analytical, and service-driven, with experience across telecommunications and public-sector services.
Overview
6
6
years of professional experience
Work History
Office Administrator
Know How Resourcing
Barnsley
03.2025 - 01.2026
- Processed invoices, prepared financial reports, and conducted bank reconciliations to support the finance department.
- Negotiated with suppliers and managed inventory of office supplies to maintain optimal stock levels.
- Prioritised messages in monitored email inboxes to facilitate communication between departments and external stakeholders.
- Informed colleagues of office updates through various internal platforms.
Customer Service Advisor
BT
01.2024 - 07.2024
- Resolved complaints calmly and professionally, delivering tailored solutions that enhanced customer satisfaction.
- Managed inbound and outbound calls, addressing complaints, queries, and orders effectively.
- Addressed customer service enquiries quickly and accurately.
- Maintained an extensive knowledge of the company's product and service range to effectively answer customer queries.
- Updated knowledge of product offerings, promotions, and policies to ensure accurate customer support.
Data Entry Clerk
Motorhome Pig
Halifax
01.2023 - 12.2023
- Scanned and entered documentation into database, ensuring accuracy of records.
- Transferred data from paper formats into database systems to keep digital formats.
- Identified and reported data entry errors and related issues to supervisors for prompt resolution.
- Developed and updated spreadsheets in Excel to streamline data management.
Office Administrator
Central Care Limited
Leeds
04.2022 - 12.2022
- Managed daily office operations, coordinated meetings, and scheduled appointments for seamless business functionality.
- Managed office correspondence, including emails, phone calls and mail, ensuring timely communication and information flow.
- Oversaw file management, ensuring easy access to up-to-date office records.
- Processed data and orders into relevant systems, maintaining accurate records and documentation.
Vaccination Booking Agent
HGS
01.2021 - 12.2021
- Coordinated booking of COVID-19 vaccination appointments for public across UK, ensuring accessibility and efficiency
- Handled high call volumes with professionalism and accuracy, contributing to positive customer experiences
- Clarified eligibility criteria, appointment availability, and vaccination centre details to enhance customer understanding
- Ensured sensitive data was accurately entered in CRM software for effective management
Customer Service Support - Track & Trace
Sitel Group
01.2020 - 12.2020
- Facilitated national Track & Trace programme during COVID-19 pandemic, ensuring effective public health response
- Delivered clear isolation guidance, test results, and next steps to the public, enhancing understanding and compliance
- Ensured accuracy of records in compliance with government regulations, supporting transparency and accountability
- Supported team in achieving operational targets during high-demand periods
Education
Level 2.5 Computing -
Blackburn College
Blackburn09-2020
Level 1 Computing -
Blackburn College
Blackburn08-2019
Grade 4/C in GCSE English Language, GCSE English Literature and Foundational Science - ECDL ICT
Tauheedul Islam Boys High School
08-2016
Skills
- Office administration
- CRM software
- Data input
- Data accuracy
- Customer Service
- Customer support
- Call management
- KPI tracking
- Time optimisation
- Analytical skills
- Problem resolution
- Fast-paced adaptability
- Teamwork
- Verbal communication
- Written communication
- Communication coordination
Timeline
Office Administrator
Know How Resourcing
03.2025 - 01.2026
Customer Service Advisor
BT
01.2024 - 07.2024
Data Entry Clerk
Motorhome Pig
01.2023 - 12.2023
Office Administrator
Central Care Limited
04.2022 - 12.2022
Vaccination Booking Agent
HGS
01.2021 - 12.2021
Customer Service Support - Track & Trace
Sitel Group
01.2020 - 12.2020
Level 2.5 Computing -
Blackburn College
Level 1 Computing -
Blackburn College
Grade 4/C in GCSE English Language, GCSE English Literature and Foundational Science - ECDL ICT
Tauheedul Islam Boys High School