Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Usama Bin Athar

Coventry

Summary

Customer-focused professional with extensive experience in sales and client relationship management. Expertise in upselling, renewals, and managing customer pipelines using CRM platforms. Proven success in enhancing customer satisfaction through effective communication and operational strategies. Strong background in inventory management and shipment processing, contributing to streamlined processes and team goals.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Customer Support Advisor

SSE Business
Coventry, UK
02.2025 - Current
  • Company Overview: SSEB is a UK energy company providing services to business customers.
  • Delivered high-quality support via calls and emails to business energy customers.
  • Resolved billing, account, and technical queries with a strong first-call resolution rate.
  • Maintained expert knowledge of SSE’s products, tariffs, and compliance standards.
  • Consistently met KPIs for call time, CSAT, and quality scores.
  • Excelled in communication and problem-solving in a fast-paced, target-driven environment.
  • Used CRM systems to log interactions and manage customer accounts securely.
  • SSE is a UK energy company providing services to residential and business customers.

Asset Portfolio Manager

Footprint Real Estate
Dubai, UAE
07.2024 - 12.2024
  • Company Overview: Footprint Real Estate is a real estate agency operating in Dubai for the past 25 years, specializing in buying, selling, and leasing properties.
  • Provided tailored guidance on property transactions and valuations.
  • Conducted market analyses and advised clients on investment opportunities.
  • Maintained strong client relationships and managed transactions using CRM software.
  • Closed clients for the meeting via cold calling.

Team Leader

KFC
Coventry
01.2023 - 06.2024
  • Company Overview: KFC is a global fast-food restaurant chain known for its fried chicken.
  • I started as a drive-thru person, learned all areas of work, and managed to reach the position.
  • Ensured customer satisfaction by addressing queries efficiently.
  • Improved service delivery and maintained quality standards.
  • Implemented health and safety protocols to ensure compliance and cleanliness.

Warehouse Admin

DHL Supply Chain
Coventry
09.2023 - 05.2024
  • Company Overview: DHL Supply Chain is a global leader in contract logistics and supply chain management.
  • Managed inventory, and coordinated shipments for operational efficiency.
  • Streamlined workflows and maintained accurate records to ensure timely service delivery.
  • Applied organizational and planning skills to meet operational targets.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Utilized various software and tools to streamline processes and optimize performance.

Sales Executive

Apple
Dubai, UAE
01.2022 - 09.2022
  • Company Overview: Apple Inc. It is a multinational technology company that designs, manufactures, and markets consumer electronics, software, and services.
  • Generated quotations and promoted upselling opportunities to increase revenue.
  • Utilized CRM tools to track sales and manage customer data effectively.
  • Implemented processes for cross-selling products or services based on customer needs.
  • Generated reports to summarize sales performance metrics and present findings to management team.

Front Office Executive

NR Intellitech
Kuala Lumpur
06.2020 - 03.2021
  • Company Overview: NR Intellitech is a technology company providing IT solutions and services.
  • Delivered accurate and timely information to customers, ensuring satisfaction.
  • Organized product launch events, and supported client communications.
  • Used active listening and questioning to resolve inquiries.
  • Maintained important files, running reports, and delivering updates on occupancy and revenue.

Sales Executive

Samsung
Dubai, UAE
09.2016 - 12.2016
  • Company Overview: Samsung is a South Korean multinational electronics company known for its consumer electronics and technology.
  • Delivered personalized product demonstrations to showcase features and benefits.
  • Maintained up-to-date knowledge of new products and technology trends.
  • Responded promptly to inquiries from potential customers about product features or pricing plans.

Education

Master of Science - Supply Chain Management (Honours)

Coventry University
Coventry, UK
11-2023

Bachelor of Science - Marketing Management (Honours)

SEGi University
Kuala Lumpur, Malaysia
05-2021

Bachelor of Science - Marketing Management (Affiliated)

University of Central Lancashire
Preston, UK
05-2021

Foundation Degree in Arts - Foundation

HELP University
Kuala Lumpur, Malaysia
01-2018

Skills

  • Customer Relationship Management (CRM), Salesforce, SAP, Blue Yonder, and HubSpot
  • Sales pipeline planning and quotation management
  • Upselling and renewals management
  • Active listening and customer service
  • Data analysis and reporting
  • Inventory and operational management
  • Team leadership and collaboration
  • Shipping and receiving
  • Customer service excellence
  • Multitasking and prioritization

Certification

  • IELTS
  • CRM level 7
  • WMS, SAP, Blue Yonder, HUBSpot

Languages

  • English, C2 (Proficient)
  • Hindi, C2 (Proficient)
  • Arabic, B2 (Upper Intermediate)
  • Malay, B1 (Intermediate)

References

References available upon request.

Timeline

Customer Support Advisor

SSE Business
02.2025 - Current

Asset Portfolio Manager

Footprint Real Estate
07.2024 - 12.2024

Warehouse Admin

DHL Supply Chain
09.2023 - 05.2024

Team Leader

KFC
01.2023 - 06.2024

Sales Executive

Apple
01.2022 - 09.2022

Front Office Executive

NR Intellitech
06.2020 - 03.2021

Sales Executive

Samsung
09.2016 - 12.2016

Master of Science - Supply Chain Management (Honours)

Coventry University

Bachelor of Science - Marketing Management (Honours)

SEGi University

Bachelor of Science - Marketing Management (Affiliated)

University of Central Lancashire

Foundation Degree in Arts - Foundation

HELP University

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Usama Bin Athar