Usama Osman
London,United Kingdom
Summary
Detail-oriented professional with strong organisational and time management skills, committed to maintaining health, hygiene, and safety standards. Demonstrates dependability and punctuality while proactively engaging in tasks requiring physical endurance. Possesses excellent interpersonal and communication abilities, aiming to leverage these competencies in a dynamic work environment.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work history
Host
Balloon Museum
London, UK
12.2024 - 04.2024
- Welcomed and guided visitors throughout exhibition, ensuring an enjoyable experience.
- Explained artworks to enhance visitor understanding and engagement.
- Supported operations at ticket office, cloakroom, and entry scanning for seamless access.
Waiter Club Room
The Royal Automobile Club
London, UK
10.2023 - 12.2023
- Delivered high-standard waitering service in Club Room, ensuring guest satisfaction.
- Efficiently served food and beverages while maintaining professionalism and warmth.
- Maintained cleanliness and proper table settings in accordance with service protocols.
- Coordinated with kitchen and front-of-house teams to align with guest expectations.
Picker & Packer
Natoora
London, UK
12.2022 - 05.2023
- Accurately picked and packed orders for timely dispatch.
- Conducted inventory checks, reported shortages,
- Ensured workspace remained clean, organised, and safe.
- Wrapped pallets securely, guaranteeing safe transit of goods.
- Labelled packages correctly to ensure accurate and efficient delivery processes.
- Maintained clean workspace by regularly organising and tidying work area.
- Checked picked items against invoices, ensuring all orders were correct before dispatch.
- Prepared pallets for transport, enhancing warehouse organisation.
Kitchen Prep / Hospitality
Shake Shack
London, UK
03.2022 - 06.2022
- Prepared ingredients in accordance with chef instructions.
- Maintained an organised kitchen and fully stocked shelves.
- Handled customer service tasks, including order taking and issue resolution.
- Ensured efficient food preparation and presentation.
- Carried out day-to-day duties accurately and efficiently.
- Worked flexible hours, covering nights, weekends and bank holidays.
Steward
Showsec
Leicester, UK
09.2021 - 05.2022
- Provided event stewarding services similar to CSP
- Worked in a team to ensure customer safety and satisfaction
- Collaborated with emergency services and security staff
- Addressed customer complaints promptly, fostering improved customer relationships.
Kitchen Porter
Benugo
South Kensington, UK
11.2021 - 01.2022
- Ensured kitchen cleanliness by adhering to hygiene standards.
- Assisted with basic food preparation and washed cookware.
- Managed waste disposal processes efficiently.
- Received deliveries, ensuring inventory accuracy.
- Supported cooking tasks during chef's absence.
- Removed rubbish, kept bin area clean and orderly.
- Consistently adhered to food hygiene regulations whilst dealing with food waste.
- Operated dishwashing machinery to maintain cleanliness in the kitchen.
Steward
CSP
Croxley Park, Watford, UK
12.2019 - 02.2020
- Customer-oriented role, assisting guests and managing queries
- Helped set up checkpoints and carried out manual labor as needed
- Took on additional duties including escorting VIPs and aiding emergency services
- Developed adaptability and multitasking by taking on responsibilities outside my core role
Education
GCSEs - English, Maths, Sciences
Iqra Academy
King's Cross, Islington 05.2017 - 06.2017
BTEC Level 3 90-Credit Diploma - Business
Bsix
09.2017 - 11.2019
Skills
- Strong attention to detail
- Excellent organizational and time management skills
- Able to stand for long periods and perform physical tasks
- Committed to health, hygiene, and safety standards
- Punctual
- Dependable
- Proactive
- Strong interpersonal and communication skills
Timeline
Host
Balloon Museum
12.2024 - 04.2024
Waiter Club Room
The Royal Automobile Club
10.2023 - 12.2023
Picker & Packer
Natoora
12.2022 - 05.2023
Kitchen Prep / Hospitality
Shake Shack
03.2022 - 06.2022
Kitchen Porter
Benugo
11.2021 - 01.2022
Steward
Showsec
09.2021 - 05.2022
Steward
CSP
12.2019 - 02.2020
BTEC Level 3 90-Credit Diploma - Business
Bsix
09.2017 - 11.2019
GCSEs - English, Maths, Sciences
Iqra Academy
05.2017 - 06.2017
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