Summary
Work History
Education
Skills
Timeline
Generic
Usama Nasir

Usama Nasir

Dubai

Summary

Competitive Sales Supervisor with experience overseeing sales teams to meet sales plans. Proficient in handling customers' complaints, inquiries and addressing concerns. Consistently completes sales orders accurately to exceed customer expectations. Outstanding leadership, organizational and communication skills.

Work History

Sales Supervisor

Zara
Lahore , PAKISTAN
  • Boosted sales by implementing effective training programs for new and existing employees.
  • Increased customer satisfaction by addressing and resolving client concerns efficiently.
  • Enhanced team productivity by creating a supportive work environment and providing ongoing feedback.
  • Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
  • Developed strong relationships with key clients, resulting in repeat business and increased revenue.

Sales Manager

Adidas
Pakistan
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
  • Streamlined sales processes for improved efficiency, resulting in higher conversion rates.

Cashier Assistant

H&M
Pakistan
  • Met customer needs through polite, friendly and attentive service.
  • Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
  • Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Counted cash drawers before and after shifts to verify accuracy and report discrepancies.
  • Reduced wait times for customers by quickly processing transactions and maintaining an organized work area.
  • Removed trash, swept, and mopped floors for professional appearance.
  • Bagged items securely to minimize breakages and reduce losses.
  • Assisted with restocking shelves and inventory management to keep the store well-stocked and appealing to customers.
  • Provided exceptional customer service, addressing customer inquiries and resolving issues promptly.

Sales Coordinator

TONI & GUY
Pakistan
  • Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
  • Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
  • Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
  • Streamlined sales processes for improved efficiency and customer satisfaction.
  • Negotiated contracts on behalf of the organization while adhering to set guidelines; leading successful deals that resulted in increased profits.
  • Handled customer inquiries by staying up-to-date on market and industry trends and finding unique solutions to issues.
  • Conducted market research to stay informed of industry trends, competitor activities, and emerging opportunities.
  • Maintained long-term relationships with high net-worth clients.
  • Coordinated product demonstrations and presentations to showcase key features and benefits to potential clients.
  • Managed efficient RFP database and responses, generating timely reports to inform and adjust plans.

Receptionist

TONI&GUY
Pakistan
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Assisted in the onboarding of new employees by preparing orientation materials and providing guidance on company policies.

Education

Matriculation -

DPS School Lahore
Pakistan Lahore

Skills

  • Sales Presentations
  • Effective selling techniques
  • Sales strategy development
  • Management Support
  • Store appearance and merchandising
  • Sales Training
  • Sales team assistance

Timeline

Sales Supervisor

Zara

Sales Manager

Adidas

Cashier Assistant

H&M

Sales Coordinator

TONI & GUY

Receptionist

TONI&GUY

Matriculation -

DPS School Lahore

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