Summary
Overview
Work History
Education
Skills
Timeline
Generic

Usama Ali

Luton,bedfordshire

Summary

Experienced professional demonstrating strengths in team leadership and customer service. Adapts to changing demands through effective communication and problem-solving skills. Committed to enhancing operational efficiency and delivering positive outcomes in all roles.

Overview

9
9
years of professional experience

Work History

Taxi Driver

Self Employed
KOTLI AK PAKISTAN
06.2023 - 06.2026
  • Maintained a clean and comfortable vehicle environment for optimal passenger satisfaction.
  • Provided safe and timely transportation for passengers to various destinations across the city.
  • Enhanced personal knowledge of the area, including popular tourist destinations and local amenities.
  • Followed strict confidentiality guidelines regarding passenger information and destinations.
  • Conducted regular vehicle inspections and performance tests to keep vehicle in safe and operational condition.

Retail Supervisor (Perishables Department)

TMG Sdn Bhd MALAYSIA
07.2019 - 05.2023
  • Oversaw daily operations of perishables department, ensuring efficiency and quality standards were met.
  • Led a team of 8 staff members, allocating tasks and monitoring performance to enhance service delivery.
  • Managed stock replenishment, maintaining fully stocked shelves to maximise product availability for customers.
  • Received deliveries,checked goods and organised stocks in the warehouse and shop floor.
  • Maintained high standards of cleanliness and organisation throughout the store, creating a welcoming environment.
  • Mentored newly hired staff in upselling techniques, customer service and product expertise.
  • Coordinated with visual merchandisers to arrange displays attractively, ensuring products are showcased effectively to boost sales.
  • Handled customer complaints with empathy and efficiency, resolving issues to maintain positive relationships.

Commercial Driver

Self Employed
Aotli Azad Kashmir
01.2017 - 04.2019
  • Ensured safe cargo loading and unloading, minimising risk of inventory damage.
  • Maintained accurate delivery records and ensured vehicle readiness for each route, supporting operational efficiency.
  • Planned delivery routes and coordinated timely drop-offs to enhance customer satisfaction.

Education

A-Levels - FSc (Pre Engineering)

Punjab college Kotli Azad Kashmir
PAKISTAN
01-2016

CERTIFICATE PROGRAMME IN SAFETY OFFICER

NICON TRAINING INSTITUTE FZE
ISLAMABAD
01-2016

GCSEs - Science

Read Foundation High School Sarhota 2
Kotli
01-2014

Skills

  • Customer Service
  • Team leadership
  • Upselling techniques
  • Stock management
  • Warehouse Operations
  • First In First Out
  • Self motivated
  • Mobile apps navigation

Timeline

Taxi Driver

Self Employed
06.2023 - 06.2026

Retail Supervisor (Perishables Department)

TMG Sdn Bhd MALAYSIA
07.2019 - 05.2023

Commercial Driver

Self Employed
01.2017 - 04.2019

A-Levels - FSc (Pre Engineering)

Punjab college Kotli Azad Kashmir

CERTIFICATE PROGRAMME IN SAFETY OFFICER

NICON TRAINING INSTITUTE FZE

GCSEs - Science

Read Foundation High School Sarhota 2
Usama Ali