URVIKA GAEKWAD
GUJARAT
Summary
Productive employee with proven track record of successful project management and producing quality outcomes through leadership and team motivation. Works with clients to determine requirements and provide excellent service.
Overview
15
15
years of professional experience
Work History
VARENYAM EYE HOSPITAL
OPERATIONS EXECUTIVE
VADODARA
12.2020 - Current
- Achieved service time and quality targets.
- Maintained clean, safe working environments to eliminate accident risks.
- Produced high-volume orders to effectively meet customer demand.
- Enhanced working relationships by participating in team-building activities.
- Developed ongoing programmes using good team communication and collaboration.
- Maximised customer engagement and satisfaction by delivering excellent customer service.
- Developed excellent working knowledge of industry trends and improvements in processes.
VISION P LASIK EYE CENTRE PVT. LTD.
COMMERCIAL EXECUTIVE
VADODARA
11.2015 - 10.2017
- Planned rotas to maintain high service levels while minimising payroll costs.
- Managed bookings to optimise team availability.
- Operated tills to accurately process cash and credit card transactions.
- Demonstrated outstanding product knowledge to achieve high customer satisfaction levels.
- Built and maintained courteous and effective working relationships.
- Guided teams in product merchandising and inventory management.
MEGA SOFT SYSTEM & SERVICES
OFFICE EXECUTIVE
01.2011 - 06.2014
- Prepared range of written communications, documents and reports.
- Identified issues, analysed information and provided solutions to problems.
- Managed bookings to optimise team availability.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Customised customer experiences to build brand loyalty.
- Exceeded goals through effective prioritisation and consistent work ethic.
- Handled [Number] of inbound calls per day.
- Actively listened to customers to fully understand requests and address concerns.
Education
Master of - ENGLISH
INDRA GANDHI NATIONAL OPEN UNIVERSITY
2020
Certificate of Higher Education - HUMANITY
SARSAWATI SOOD ARYA SENIOUR SEC SCHOOL
2011
Bachelor of Arts - B.A
DELHI UNIVERSITY
2011
COMPTER OPERATOR AND PROGRAMMING ASSISTANT - COPA
DON BOSCO TECHNICAL INSTITUTE
2008
Skills
- Hospitality expertise
- Hospital record investigation
- Hospitality reception management
- Material handling system
- Centre development strategies
Languages
HINDI,, English
First Language
Marathi
Upper Intermediate
B2
Gujarati
Upper Intermediate
B2
English
Upper Intermediate
B2
HINDI
Advanced
C1
Timeline
VARENYAM EYE HOSPITAL
OPERATIONS EXECUTIVE
12.2020 - Current
VISION P LASIK EYE CENTRE PVT. LTD.
COMMERCIAL EXECUTIVE
11.2015 - 10.2017
MEGA SOFT SYSTEM & SERVICES
OFFICE EXECUTIVE
01.2011 - 06.2014
Master of - ENGLISH
INDRA GANDHI NATIONAL OPEN UNIVERSITY
Certificate of Higher Education - HUMANITY
SARSAWATI SOOD ARYA SENIOUR SEC SCHOOL
Bachelor of Arts - B.A
DELHI UNIVERSITY
COMPTER OPERATOR AND PROGRAMMING ASSISTANT - COPA
DON BOSCO TECHNICAL INSTITUTE