Urvashi Kshetri Gautam
Waitress, House Keeping
Edinburgh,EDH
Summary
Resourceful Hospitality Professional with a diverse background in customer service and problem-solving. Delivered exceptional client experiences through personalized nail care and art, while maintaining high sanitation standards. Contributed to consistent, high-quality results in fast-paced environments by adapting to changing needs and demonstrating reliability and creativity.
Overview
3
3
Languages
5
5
years of professional experience
Work History
Housekeeper
Adelphi Hotel
02.2026 - Current
- Upheld cleanliness and arrangement of guest rooms to enrich overall guest experience.
- Conducted laundry operations featuring prompt washing, effective drying, and organized folding of linens.
- Coordinated restocking efforts for supplies and amenities, ensuring guest accessibility.
- Executed regular inspections of public areas to ensure adherence to hotel cleanliness protocols.
- Adapted quickly to changing priorities while maintaining high service quality standards.
Nail Technician
Himani Makeup Studio
06.2024 - 01.2026
- Provided expert nail care services, including manicures and pedicures, ensuring client satisfaction.
- Maintained cleanliness and organisation of workstations, adhering to health and safety standards.
- Built strong client relationships through personalized consultations and follow-up communications.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Responded to customer requests and concerns about gel application and nail art designs.
Hotel Waiter
Kaalabanjara Resort
02.2022 - 05.2024
- Delivered exceptional customer service, ensuring guest satisfaction throughout dining experiences.
- Maintained knowledge of menu offerings, providing recommendations based on guest preferences.
- Collaborated with kitchen staff to coordinate timely food delivery and presentation.
- Handled cash transactions and processed payments accurately and efficiently.
- Monitored dining area for cleanliness and promptly addressed any issues to enhance ambiance.
- Participated in regular staff meetings to discuss ways of improving overall hotel services, fostering a culture of continuous improvement among colleagues.
- Acted as a liaison between guests and other hotel departments, facilitating communication to provide seamless customer experiences.
Education
High School Diploma -
Shree Sidharth Secondary Boarding School
Belauri Kanchanpur Nepal 04.2001 -
School Level Qualification - Primary And Secondary Education
Bhanu Boarding School
IBRD Kanchanpur Nepal 04.2001 -
Skills
Housekeeping
Sanitation Practices
Hospitality background
Communication
Sanitation practices
Teamwork
Exeptional Work Ethic
Resilient Attitude
Timeline
Housekeeper
Adelphi Hotel
02.2026 - Current
Nail Technician
Himani Makeup Studio
06.2024 - 01.2026
Hotel Waiter
Kaalabanjara Resort
02.2022 - 05.2024
High School Diploma -
Shree Sidharth Secondary Boarding School
04.2001 -
School Level Qualification - Primary And Secondary Education
Bhanu Boarding School
04.2001 -