Work Type
Full TimeVolunteerLocation Preference
On-SiteRemoteHybridLocation: Basingstoke, Hampshire, GB
Open to relocation: Yes
Urvashi Pathania Chhabra
Administrative Assistant
Basingstoke,Hampshire
Work Preference
Summary
Detail-oriented Office Administrator with extensive experience in data entry, order processing, documentation control, and front-line customer service across diverse environments, including office, retail, and education. Proficient in Microsoft Word, Excel, and Outlook, ensuring accurate record-keeping and seamless support for daily administrative functions. Demonstrated ability to manage confidential information with discretion while effectively prioritizing a dynamic workload and fostering clear communication with colleagues, customers, and suppliers. Recognized for reliability and commitment to maintaining organized and efficient office systems that enhance overall productivity.
Overview
7
7
years of professional experience
Work History
Crew Member
McDonald's
Basingstoke
10.2025 - Current
- Delivered fast, professional customer service in high-volume environment, ensuring accurate order and payment processing.
- Prioritized tasks effectively during peak periods while maintaining accuracy and quality standards.
- Collaborated with colleagues to streamline daily operations and promptly resolve customer queries.
Administrator & Office Assistant
UK Skin & Laser Clinics Ltd
Basingstoke
12.2024 - 02.2026
- Acted as the primary point of contact for clients, visitors and suppliers, responding to enquiries promptly and professionally by phone, email and in person.
- Supported order and delivery administration, verifying documentation such as delivery notes and invoices against orders and liaising with suppliers to resolve discrepancies.
- Carried out accurate data entry and maintained electronic and paper-based records in line with company procedures, ensuring information was logged correctly and services recharged accurately.
- Managed filing systems, scanned and copied documents, and distributed incoming post and parcels to ensure documentation was organized and easily retrievable.
- Monitored office supplies and inventory levels, ensuring accurate procurement and stock records to support operational needs.
- Handled confidential client and business information appropriately and in line with data protection procedures.
- Communicated with internal departments and external suppliers regarding shipments, deliveries, and service queries to facilitate smooth operations.
Sales Assistant
Lush Retail Ltd
Basingstoke
08.2024 - 12.2024
- Responded to customer enquiries with professionalism and expertise, enhancing customer satisfaction.
- Organised and stocked front-of-house areas, ensuring a seamless shopping experience while supporting inventory accuracy.
- Fostered positive relationships with customers, creating a welcoming atmosphere that encouraged repeat visits.
Cover Teacher
Prospero Teaching
Basingstoke
05.2024 - 07.2024
- Assisted with school administrative duties, ensuring accurate record-keeping, effective corridor monitoring, and smooth exam supervision.
- Fostered a calm, organised environment through clear communication with staff and students.
- Developed engaging lesson plans tailored to diverse learning styles and needs.
- Implemented innovative teaching techniques to enhance student participation and understanding.
- Collaborated with colleagues to design curriculum aligned with educational standards and objectives.
Administrator & High School Teacher
Cambridge International School
Punjab, India
09.2019 - 08.2023
- Managed records and coordinated schedules within the Admissions, Timetable and Results administration teams.
- Produced accurate reports and documentation, coordinating communication between staff, parents, and external parties to ensure clarity and alignment.
- Maintained confidential student and staff records in line with school procedures.
- Delivered IT training to teaching staff while supporting administrative and operational improvements to enhance overall effectiveness.
- Managed school social media platforms, creating promotional materials using Canva to engage the school community and promote events.
Education
MSc - Big Data Analytics
Birmingham City University
Birmingham, UK09-2024
Master of Computer Applications - Computer and Information Systems
Lovely Institutes of Management
Phagwara, Punjab, India06-2009
Bachelor of Computer Applications -
SD College
Jalandhar, Punjab, India06-2006
Skills
- Data entry management
- Order processing compliance
- Customer service responsiveness
- Inventory management
- Handling confidential and sensitive information with discretion
- Effective communication
- Experienced in Microsoft Office applications
- Organisational skills
- Customer conflict resolution
Personal Information
Title: Office Administrator
Interests
Continuous learning and professional development, Networking and relationship building
Timeline
Crew Member
McDonald's
10.2025 - Current
Administrator & Office Assistant
UK Skin & Laser Clinics Ltd
12.2024 - 02.2026
Sales Assistant
Lush Retail Ltd
08.2024 - 12.2024
Cover Teacher
Prospero Teaching
05.2024 - 07.2024
Administrator & High School Teacher
Cambridge International School
09.2019 - 08.2023
MSc - Big Data Analytics
Birmingham City University
Master of Computer Applications - Computer and Information Systems
Lovely Institutes of Management
Bachelor of Computer Applications -
SD College