Urvashi Babu
Wembley,London
Summary
Accomplished professional with extensive expertise in key accounts and territory management, SMART goal setting, and workforce development. Demonstrates strong capabilities in change management, coaching leadership, and commercial improvement planning. Proven track record in transformational leadership and facility management, coupled with strategic research and financial risk analysis. Adept at production reporting with a focus on driving operational excellence. Career goals include leveraging skills to foster organisational growth and innovation.
Resourceful professional with motivational approach, eager to transition into managerial role. Demonstrates strong leadership and problem-solving skills, coupled with keen ability to drive team performance and foster collaboration. Poised to deliver impactful results, enhancing operational efficiency and team productivity.
Overview
6
6
years of professional experience
Work History
ACCOUNTING
KBM Training & Recruitment Park Roya
London, Uk
12.2021 - 12.2021
- Assisted management with implementing new accounting software program.
- Planned infrastructure routes accounting for company policies, space availability and equipment constraints.
- Handled high-volume daily paperwork and cooperated with the accounting departments regarding invoicing and shipping problems.
- Ensured accounting data was accurately maintained, supporting cross-company department finances.
- Drew up and sent manual checks with approval of accounting manager.
- Composed effective accounting reports summarising accounts payable data.
- Implemented internal controls to safeguard financial assets and maintain compliance with accounting standards.
IT Consultant
Fujitsu
London
01.2022 - 08.2022
- Managing customer interaction, responding to queries and feedback, and interacting with the team globally
- Writing reports, documenting, and presenting work to interested stakeholders
- Implementing solutions on client-side
- Defining clients' needs and wants within a project and delivering on time
- Mentoring junior colleagues and leading a team
- Planning a timeline for project completion, by providing the best technical bits of advice.
ICT Technician
Alperton Community School
London
09.2020 - 09.2021
- Working in a constant, fast-paced environment in school to ensure fluidity throughout the day and minimise disruption to learning
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more
- Used diagnostic tools to identify hardware failures and replace non-functional components
- Decommissioned outdated equipment, referring devices to appropriate recyclers or disposal personnel
- Managed data transfers between systems and storage mediums.
Customer Service Advisor
Sainsbury's
04.2020 - 09.2020
- Operating a team and managing customers in a busy environment whilst providing effective customer service and keeping up the values of the firm whilst serving customers
- Responded to customer queries, and requests and provided efficient service
- Working as a team to fulfil customers' requests on time
- Adapting to various ways to deal with customers and team-member
- Problem-solving on the spot, to effectively come up with a solution and maintain a calm environment
- Having the patience to deal with customers and trying to help them efficiently, when English is not their first language
- Show-casing the knowledge of the products and services that we provide to customers, suggesting to them different things to try or buy
Trainee Accountant
Innovative Accountants
London
05.2020 - 08.2020
- Managing the transfer of money of different companies and accounts and advising their financial decisions
- Balanced reports to submit for approval and verification
- Measured revenues, automated accounting systems and internal controls to evaluate financial data and transactions
- Completed financial reports to inform managers and companies
- Employed self-review and analytical review techniques to proactively identify fundamental errors
- Received, reviewed and verified validity and completeness of appropriation, accounting and financial data.
Customer Service Assistant
McDonald's
07.2018 - 09.2019
- Improved customer relations by managing customer complaints effectively.
- Assisted customers with product inquiries for enhanced shopping experience.
- Maintained a clean and orderly checkout area, contributing to a pleasant store environment.
- Organised stock shelves neatly to improve the overall appearance of the shop floor.
sainsburys Manager
Sainsbury's Local
Ruislip
01.2024 - Current
- Managed team dynamics by implementing conflict resolution strategies.
- Developed accurate sales forecasts for improved strategic planning.
- Facilitated staff training, resulting in better customer service.
- Boosted department efficiency by streamlining operational processes.
- Secured new business opportunities with successful networking events.
- Enforced safety regulations to reduce workplace accidents.
- Supervised project timelines for timely completion.
- Implemented cost reduction measures, reduced overhead expenses.
- Led performance reviews, identified areas for improvement.
- Identified growth opportunities through comprehensive market research.
Education
GCSEs -
Alperton Community School
06/2018 - 08/2019
A-Levels -
Alperton Community school
09/2019 - 08/2021
Bachelor of Science - Business Management
Brunel University London
Uxbridge 09/2024 -
Skills
- Key accounts and territory management
- SMART goal setting
- Workforce development
- Change management
- Coaching leadership
- Commercial improvement planning
- Transformational leadership
- Facility management
- Strategic research
- Financial risk analysis
- Production reporting
References
References available upon request.
Timeline
sainsburys Manager
Sainsbury's Local
01.2024 - Current
IT Consultant
Fujitsu
01.2022 - 08.2022
ACCOUNTING
KBM Training & Recruitment Park Roya
12.2021 - 12.2021
ICT Technician
Alperton Community School
09.2020 - 09.2021
Trainee Accountant
Innovative Accountants
05.2020 - 08.2020
Customer Service Advisor
Sainsbury's
04.2020 - 09.2020
Customer Service Assistant
McDonald's
07.2018 - 09.2019
GCSEs -
Alperton Community School
06/2018 - 08/2019
A-Levels -
Alperton Community school
09/2019 - 08/2021
Bachelor of Science - Business Management
Brunel University London
09/2024 -
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