URUSA KHAN
London
Summary
Detail-oriented professional with a strong foundation in communication, customer service. Demonstrates exceptional liaising skills and teamwork, consistently meeting tight deadlines while maintaining high standards under pressure. Known for punctuality and the ability to quickly learn new concepts, aiming to apply these skills in a challenging radiology environment that supports professional growth while delivering safe and high-quality patient care.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work history
MRI Clinical Assistant
InHealth Group
London
2023.07 - 2026.04
- Provided patient-facing and administrative support within a fast-paced diagnostic imaging environment.
- Assisted radiographers with preparing patients and positioning them correctly on the scanning table, using appropriate imaging equipment and cameras to ensure accurate positioning and scanning.
- Maintained strict patient confidentiality, ensuring compliance with data protection and health and safety policies.
- Liaised effectively with clinical and administrative teams to coordinate patient flow and support service efficiency.
- Demonstrated strong attention to detail and professionalism when handling sensitive medical information.
- Maintained accurate and up-to-date patient records, documenting care provided and observations during shifts.
Customer Service Representative
Chorleywood Village Dry Cleaners
2022.10 - 2023.06
- Consistently provided professional, friendly, and engaging service.
- Handling complaints or any questions
- Maximised customer satisfaction by resolving service issues promptly.
- Built rapport with customers through courteous and professional communications.
- Processed transactions quickly and accurately, enhancing customer checkout experience.
- Handling items with care
Beauty Salon Assistant
Sparkling Skin - Stockton on Tees
2022.03 - 2022.07
- Gathered client feedback post-service, contributing to the continuous improvement of salon services.
- Resolved customer complaints with professionalism for positive outcomes.
- Assisted beauticians during treatments by preparing necessary tools and products for use.
- Covered reception by answering phone calls and booking appointments for customers.
- Educated clients on aftercare procedures following treatments, enhancing treatment effectiveness.
Customer Sales Assistant
Khaadi Fashions
2019.06 - 2019.08
- Assisted customers in selecting products, offering detailed advice to meet their needs.
- Processed sales transactions accurately, handling cash and card payments efficiently.
- Kept shelves neat, clean and organised through visual merchandising.
- Maintained a tidy and safe shopping environment, following health and safety guidelines.
- Collaborated with team members to achieve sales targets and improve store performance.
- Managed stock levels on the shop floor, ensuring availability of products and maintaining neat displays.
Receptionist
Optique Opticians
2016.03 - 2016.07
- Handled incoming telephone calls, taking accurate messages and relaying to personnel to support timely communication.
- Greeted patients upon arrival, verified personal information, and updated records in the electronic health system.
- Managed patient appointments, including scheduling, rescheduling and cancellations to optimise clinic flow.
- Maintained accurate, up-to-date patient records for optimal continuity of care.
Education
Fine Art BA (Hons) -
Teesside University
Middlesbrough 2019.09 - 2022.06
UAL level 3 Extended Diploma -
Harrow College
2017.09 - 2018.06
UAL Level 2 -
Harrow College
2015.09 - 2017.06
Skills
- Good communication
- Customer service
- Liaising skills
- Teamwork
- Ability to work under pressure
- Ability to meet tight deadlines
- Punctuality
- Quick learner
- Graphic designing
Languages
English
Fluent
Urdu
Native
Hindi
Fluent
Timeline
MRI Clinical Assistant
InHealth Group
2023.07 - 2026.04
Customer Service Representative
Chorleywood Village Dry Cleaners
2022.10 - 2023.06
Beauty Salon Assistant
Sparkling Skin - Stockton on Tees
2022.03 - 2022.07
Fine Art BA (Hons) -
Teesside University
2019.09 - 2022.06
Customer Sales Assistant
Khaadi Fashions
2019.06 - 2019.08
UAL level 3 Extended Diploma -
Harrow College
2017.09 - 2018.06
Receptionist
Optique Opticians
2016.03 - 2016.07
UAL Level 2 -
Harrow College
2015.09 - 2017.06