Uroga Okello
Cambridge,Cambridgeshire
Summary
Accomplished professional with extensive expertise in labor law, employee advocacy, and trade union procedures. Demonstrates exceptional skills in organizing industrial actions, handling grievances, and conducting professional meetings. Proven track record in fundraising, influential networking, and delivering effective training sessions. Committed to ethical integrity and promoting equal opportunities within the workplace, with a focus on leveraging knowledge of employment legislation to drive organisation development.
Overview
17
17
years of professional experience
5
5
years of post-secondary education
Work history
Healthcare support worker
Cambridge University Hospitals NHS Foundation Trust
Cambridge, Cambridgeshire
02.2020 - Current
- Provided companionship and emotional support to distressed or lonely residents.
- Collaborated effectively with healthcare professionals to provide comprehensive care for patients.
- Documented patient observations accurately for healthcare team's reference.
- Attended mandatory training courses on regular basis to keep skills updated.
- Assisted in administering medication as per instructions from qualified professionals, ensuring correct dosage and timing are followed.
- Facilitated social activities for patients, boosting morale and well-being.
- Communicated sensitively with patients whilst respecting privacy and dignity at all times.
- Ensured timely delivery of meals and refreshments, maintaining hydration levels of patients.
- Improved patient comfort by assisting with daily personal hygiene tasks.
- Practised infection control standards to maintain patient health and safety.
- Prepared meals according to individual dietary requirements, promoting good nutrition.
- Helped elderly residents with basic living skills such as dressing and feeding themselves.
- Provided emotional support for patients and their families during difficult times.
- Supported patients through personal care tasks such as toileting, showering and feeding, maintaining sensitivity to needs and ensuring comfort, dignity and safety throughout.
- Assisted in all aspects of personal care, retaining comfort and dignity.
- Provided hygiene care to patients, ensuring skin integrity and accurately observing, recording and reporting on changes to minimise damage.
- Monitored individual's physical and emotional well-being, promptly reporting changes and providing suggestions for care plan adjustments.
- Maintained a clean, safe environment for all patients.
Healthcare support worker
Acorn Park School
Norwich, Norfolk
01.2017 - 02.2020
- Improved patient comfort by assisting with daily personal hygiene tasks.
- Practised infection control standards to maintain patient health and safety.
- Attended mandatory training courses on regular basis to keep skills updated.
- Monitored vital signs of patients under supervision of registered nurse, ensuring well-being.
- Facilitated social activities for patients, boosting morale and wellbeing.
- Maintained a clean, safe environment for all patients.
- Collaborated effectively with healthcare professionals to provide comprehensive care for patients.
- Assisted medical staff with routine clinical procedures, enhancing efficiency.
- Documented patient observations accurately for healthcare team's reference.
- Provided companionship and emotional support to distressed or lonely residents.
- Assisted in administering medication as per instructions from qualified professionals, ensuring correct dosage and timing are followed.
- Ensured timely delivery of meals and refreshments, maintaining hydration levels of patients.
- Communicated sensitively with patients whilst respecting privacy and dignity at all times.
- Enabled better understanding between healthcare team members by acting as a liaison between them.
- Worked closely with multidisciplinary team to deliver holistic care.
- Supported the implementation of care plans tailored to individual patient needs.
- Assisted in mobility exercises to enhance physical strength and recovery of patients.
- Helped elderly residents with basic living skills such as dressing and feeding themselves.
- Prepared meals according to individual dietary requirements, promoting good nutrition.
- Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
- Supported patients through personal care tasks such as toileting, showering and feeding, maintaining sensitivity to needs and ensuring comfort, dignity and safety throughout.
- Assisted in all aspects of personal care, retaining comfort and dignity.
- Maintained strict confidentiality of information regarding patients.
- Provided hygiene care to patients, ensuring skin integrity and accurately observing, recording and reporting on changes to minimise damage.
- Monitored individual's physical and emotional wellbeing, promptly reporting changes and providing suggestions for care plan adjustments.
- Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.
- Maintained confidentiality and compliance standards for optimised patient care.
- Monitored client health conditions and reported immediate issues to manager.
- Optimised patient satisfaction through compassionate, considered care and communication.
Regional sales manager
All Communication Network
central London , City of Westminster
08.2015 - 12.2017
- To strengthen customer relations, provided post-sale support as needed.
- Facilitated regular team meetings, fostering open communication and teamwork within the sales force.
- Collaborated closely with marketing department to align sales forecasts and inventory needs.
- Coordinated logistics for efficient delivery of goods to customers within region under management.
- Boosted brand visibility by planning and executing regional sales strategies.
- Partnered with HR department in staff recruitment process to maintain high-performing sales team.
- Promoted an environment that fostered personal development amongst team members resulting in higher job satisfaction levels.
- Achieved consistent market growth with effective territory management.
- Enforced adherence to legal guidelines and internal policies whilst conducting business operations.
- Forged productive relationships with key clients to enhance customer loyalty.
- Identified new business opportunities, driving expansion into untapped markets.
- With detailed product presentations, convinced potential customers of benefits and value of products and services offered by the company.
- Attended trade shows, enhancing company's industry presence and potential leads generation.
- Developed competitive pricing strategies for increased market share.
- Negotiated contracts with prospective clients to secure profitable deals.
- Led team training sessions to increase product knowledge and sales techniques.
- Liaised regularly with senior management to report on regional sales performance.
- Analysed market trends and competitor activities for strategic planning purposes.
- Instituted incentive schemes for staff motivation leading to enhanced productivity levels.
- Set and monitored sales targets for the region with [Software], identifying needs for strategy adjustments to achieve set goals.
- Implemented CRAM systems, improving efficiency in client relationship management.
Healthcare support worker
Norvic Healthcare
Norwich, Norfolk
07.2011 - 07.2014
- Communicated sensitively with patients whilst respecting privacy and dignity at all times.
- Prepared meals according to individual dietary requirements, promoting good nutrition.
- Attended mandatory training courses on regular basis to keep skills updated.
- Provided emotional support for patients and their families during difficult times.
- Assisted medical staff with routine clinical procedures, enhancing efficiency.
- Assisted in administering medication as per instructions from qualified professionals, ensuring correct dosage and timing are followed.
- Enabled better understanding between healthcare team members by acting as a liaison between them.
- Ensured timely delivery of meals and refreshments, maintaining hydration levels of patients.
- Assisted in mobility exercises to enhance physical strength and recovery of patients.
- Documented patient observations accurately for healthcare team's reference.
- Monitored vital signs of patients under supervision of registered nurse, ensuring well-being.
- Helped elderly residents with basic living skills such as dressing and feeding themselves.
- Practised infection control standards to maintain patient health and safety.
- Facilitated social activities for patients, boosting morale and well being.
- Maintained a clean, safe environment for all patients.
- Worked closely with multidisciplinary team to deliver holistic care.
- Collaborated effectively with healthcare professionals to provide comprehensive care for patients.
- Supported the implementation of care plans tailored to individual patient needs.
- Improved patient comfort by assisting with daily personal hygiene tasks.
- Provided companionship and emotional support to distressed or lonely residents.
Operations manager
United Nation High Commission For Refugee
Uganda , Kampala, Mbarara
01.2009 - 02.2010
- Liaised with stakeholders for transparent communication and better decision making.
- Created a collaborative work environment for positive team dynamics.
- Applied lean principles to operations management, reduced waste significantly.
- Directed safety protocols implementation, created safer workplace conditions.
- Optimised workflow procedures with strategic planning and team coordination.
- Identified bottlenecks, implemented solutions, increased productivity.
- Encouraged innovative thinking in the team, fostered an environment of growth and development.
- Coordinated cross-functional teams, achieved project milestones on schedule.
- Fostered a culture of continuous learning, improved workforce competency levels.
- Devised operational policies for regulatory compliance and best practices adherence.
- Developed risk mitigation strategies, ensured business continuity during crises.
- Led teams to achieve business objectives on time and within budget constraints.
- Analysed performance metrics, identified areas for improvement in operations management.
- Managed inventory efficiently to minimise stock-outs and overstock situations.
- Negotiated contracts with suppliers for cost-effective procurement of resources.
- Led and managed administrative staff to maintain smooth daily operations.
- Translated senior management directives into actionable front-line policies and implemented changes with staff.
- Organised financial and operational data to help with yearly budgeting and planning.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
- Investigated issues affecting group operations, prepared reports and helped correct problems.
- Represented organisations at seminars, conferences and business events.
Education
Diploma of Higher Education - Employment Law
Trade Unison
Cambridge, Cambridgeshire 07.2022 - 04.2024
A-Levels - English
City College Norwich
Norwich, England 05.2011 - 05.2012
A-Levels - English
West Suffolk College
Norfolk 08.2020 - 08.2021
A-Levels - Maths
City College Norwich
Norwich, England 08.2013 - 08.2014
Skills
- Organising industrial actions
- Labour law knowledge
- Fundraising capabilities
- Grievance handling
- Conducting meetings professionally
- Influential networking
- Counselling expertise
- Training delivery experience
- Knowledge of employment legislation
- Trade union procedures
- Ethical integrity
- Bargaining tactics
- Interpersonal effectiveness
- Union administration
- Employee advocacy
- Employee rights familiarity
- Diplomatic communication
- HR policies understanding
- Grievance procedures mastery
- Event planning
- Policy development
- Health and Safety regulations
- Data analysis techniques
- Contract negotiation
- Organisational awareness
- Time efficiency
- Employment legislation knowledge
- Personal branding advice
- Equal opportunities monitoring
- Communication proficiency
- Professional ethics understanding
- Customer Service
- Cultural awareness
- Team Leadership
- Public speaking
- Conflict Resolution
- Project Management
- Microsoft Office Suite
- Data analysis
- Organisational development
- Policies
- Sales forecasting
- Relationship-building
Affiliations
- I love playing football and listening to music
Timeline
Diploma of Higher Education - Employment Law
Trade Unison
07.2022 - 04.2024
A-Levels - English
West Suffolk College
08.2020 - 08.2021
Healthcare support worker
Cambridge University Hospitals NHS Foundation Trust
02.2020 - Current
Healthcare support worker
Acorn Park School
01.2017 - 02.2020
Regional sales manager
All Communication Network
08.2015 - 12.2017
A-Levels - Maths
City College Norwich
08.2013 - 08.2014
Healthcare support worker
Norvic Healthcare
07.2011 - 07.2014
A-Levels - English
City College Norwich
05.2011 - 05.2012
Operations manager
United Nation High Commission For Refugee
01.2009 - 02.2010