
Professional Summary
Compassionate, dependable, and highly capable professional with a Bachelor of Vocation in Tourism, Travel, and Hospitality and hands-on experience in specialized care transport. Proven track record of supporting vulnerable individuals, including children with Special Educational Needs (SEN). Combining strong organizational and interpersonal skills with deep empathy to deliver high-quality, person-centered care, promote client independence, and maintain dignity at all times.
Ensured safety during school pickups/drop-offs, managed mobility aids, and provided companionship to enhance comfort and well-being. Hospitality & Service: Exceptional communication, cultural awareness, and a strong focus on client comfort and well-being. Safety & Safeguarding: Clear understanding of child safeguarding, risk management, and maintaining calm environments under pressure. Soft Skills: Active listening, high empathy, patience, crisis de-escalation, and strict punctuality. Work Experience SEN Driver / Passenger Assistant Quick Cars Ltd | [Start Date, e.g., 2024] – [End Date or "Present"] Provide safe, reliable, and punctual home-to-school transport for children with Special Educational Needs and Disabilities (SEND). Deliver specialized support during morning pickups and afternoon drop-offs, ensuring a calm, reassuring, and positive routine for sensitive or anxious children. Communicate warmly and professionally with parents, school staff, and care teams daily to ensure seamless handovers and peace of mind. Manage unexpected changes or behavioral challenges calmly and effectively, prioritizing the child's comfort, dignity, and physical safety. Adhered to transport safety protocols and safeguarding guidelines, maintaining vehicle cleanliness and a secure environment for children.