URENNA OBIOMA
Customer Service Expert
Glasgow,Scotland
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Urenna Obioma
Summary
A value-driven and passionate Customer Service Expert with over 5 years' experience in administration with a demonstrative history of working in health care, fashion, travel and tour and the engineering sector and a proven track record of successfully addressing complicated problems and providing outstanding customer service. Effective communication skills, being greatest amongst others, enable easy relations with people, know their needs and proffer solutions. This enabled reduced patients' expected Turn Around Time (TAT) by 5% in my previous employment. Passionate about providing the best possible experience for customers, I seek to leverage organizational, administrative, and coordinating skills to support the company's operations team, assist in achieving the organizational goals and contribute to company growth and success.
Overview
6
6
years of professional experience
8
8
years of post-secondary education
1
1
Language
Work History
Operations Assistant
EHA Clinics
Abuja
12.2021 - 06.2022
- Managed administrative duties such as answering and screening a minimum of 50 calls daily, scheduling meetings and appointments, and maintaining records and databases.
• Ensured customer satisfaction by promptly and effectively resolving issues.
• Supported new employee training and onboarding, providing documentation and training materials on operational processes and procedures.
• Contributed to development of operational procedures to improve efficiency and accuracy.
• Analyzed and reported on operational data to identify trends and issues.
• Collaborated with other departments to foster smooth operation of daily processes.
• Managed day-to-day department operations with effective workflow coordination.
• Monitored and updated inventory levels and maintained accurate records of inventory and stock movements.
• Filled itemized receipts and claims for submission to respective insurance companies.
• Completed daily logs for management review.
• Volunteered to help with special projects of varying degrees of complexity.
Customer Service Representative
Benoptika Vision Nig. Limited
Abuja
03.2018 - 02.2020
- Welcomed visitors and customers politely and provide them with welfare packages
- Established effective communication being first point of contact between patients and doctor
- Responded to minimum of 50 patients inquires and query appropriately daily
- Provided assistance to patients in selecting best fitted frames
- Maintained patients records confidentially and securely
- Scheduled meetings and appointments
- Documented reports using Microsoft Office
Administrative Supervisor
Ambas Engineering and Consulting Services Limited
Abuja
03.2016 - 02.2018
- Provided clerical and administrative support to stakeholders and made travelling arrangements
- Monitored offices supplies and replenished to prevent shortage of inventory
- Assisted in organizing company’s events to foster employees’ collaboration
- Coordinated work schedule to allow for easy workflow
- Analyzed employees’ performance
- Ensured proper communication and compliance to company’s policies and procedure
- Increased patronage by 5%
- Delivered performance reviews, recommending additional training or advancements.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
Education
MSc - Sustainability and Environmental Modelling
09.2022 - 01.2024
Masters - Disaster Risk Management and Development Studies
01.2016 - 02.2018
Certification - Emergency First Aid at Work
02.2023 - 02.2024
Certification - Negotiating and Influencing
02.2022 - 03.2022
Certification - Managing Difficult Conversations and Difficult People
01.2022 - 02.2022
Door Supervisor - Frontline
04.2023 - 04.2026
Skills
Effective Communication and Interpersonal Skill
Compassionate and Patient Demeanor
Great Listener with Positive Attitude
Ability to Work Under PressureStrong organisational and time management skill
Emphatic and treats everyone with kindness and respect
Proficient in the use of Microsoft Office
Hygiene and Health and Safety Conscious
Competent with medical tools and equipment
Flexible schedule and availability
Progress documentation
Reference
Available on request
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Security Industry Authority - Door Supervisor, Frontline
04.2023 - 04.2026
First Learning - Certification, Emergency First Aid at Work
02.2023 - 02.2024
University of Dundee - MSc, Sustainability and Environmental Modelling
09.2022 - 01.2024
BMJ Learning - Certification, Negotiating and Influencing
02.2022 - 03.2022
BMJ Learning - Certification, Managing Difficult Conversations and Difficult People
01.2022 - 02.2022
Operations Assistant - EHA Clinics
12.2021 - 06.2022
Customer Service Representative - Benoptika Vision Nig. Limited
03.2018 - 02.2020
Administrative Supervisor - Ambas Engineering and Consulting Services Limited
03.2016 - 02.2018
Federal University of Technology - Masters, Disaster Risk Management and Development Studies
01.2016 - 02.2018