Urbashi Rai

Visually examine fruits for ripeness, blemishes,size and color.

Sorting and grading fruits according to company standards.

Place sorted fruits into punnets for distribution.

• Monitored live agents for AT&T International Voice Process and sent the feedback report.
• Listening and evaluating representatives and provide constructive and actionable feedback.
• Provided recommendations on call taking procedure and technology for business growth.

• Answered, processed over inbound calls daily including emails and chats, consistently meet performance benchmarks in all areas (speed, accuracy and volume).
• Meet all required expectation including listening skills, communication skills and problem resolution and politeness.
• Handling multi task and worked well with the team of 25 people, helping the team.
• Maintained a high-volume workload within a fast pace environment.

• Answered direct phone calls, conduct clerical duties, responding to emails and preparing documents.
• Shortlisting candidates for the interview, processing interview, documents verification and sending offer letters.