Unzila Abbas
Preston,Lancashire
Summary
Experienced Sales Assistant and Banker with strong retail background and experience in customer service, merchandising and stock management. Works hard to keep shop operating smoothly and customers satisfied.
Overview
2024
2024
years of professional experience
2
2
years of post-secondary education
Work History
Banker
NatWest Group
Sales assistant
Shelter
Preston, Lancashire
03.2023 - 04.2023
- Improved customer service by efficiently handling queries and complaints.
- Assisted customers with product selection for optimal satisfaction.
- Fostered a welcoming store environment by maintaining clean and well-organised displays.
- Offered personalised shopping advice to enhance customer experiences.
- Ensured stock replenishment in a timely manner to maintain product availability.
BANKER
NatWest Group
SLOUGH, BERKSHIRE
03.2022 - 02.2023
- Promoted customer satisfaction by providing efficient banking services.
- Performed financial analysis for improved decision making.
- Enhanced bank's reputation with excellent customer service skills.
- Managed complex financial portfolios to maximise client investments.
- Resolved customer complaints promptly to maintain good relations.
- Handled high-value transactions, ensured accuracy and security.
Education
Higher National Diploma - Business
Preston College
Preston 09.2023 - 09.2025
Skills
- Product knowledge
- Stock management
- Cash handling
- Complaint resolution
- Relationship building
- Patience with customers
- Confident communicator
- Customer Service
Affiliations
- Badminton
- BasketBall
Languages
Urdu
Fluent
English
Fluent
Timeline
Higher National Diploma - Business
Preston College
09.2023 - 09.2025
Sales assistant
Shelter
03.2023 - 04.2023
BANKER
NatWest Group
03.2022 - 02.2023
Banker
NatWest Group
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