Unnati Richards
Kelvedon,Essex
Summary
Passionate Ecommerce product administrator dedicated to improving businesses with enhancements to customer service, process and teams across all functions. Ready to take on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
12
12
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Ecommerce Product Administrator
Fiver London
Basildon, Essex
02.2021 - 03.2025
- Conducted quality checks on retouched imagery to ensure consistent formatting and compliance with brand guidelines before uploading.
- Managed all assigning and processing of regular product information, ensuring all style codes are tagged correctly with description of products given are in right categories for customers to browse online.
- Developed close working relationship with customer service teams to identify trends in customer queries, highlighting any unresolved issues and orthodox feedbacks minimise sales returns.
- Coordinated training sessions for staff about new product features, enhancing overall knowledge base.
- Created fashion terminology guidebook using Photoshop software; achieved in demonstrating textile technologies.
Eccomerce Studio Assistant
Fiver London
Basildon, Essex
03.2018 - 01.2021
- Provided support with products and model photoshoots for ecommerce and marketing campaigns.
- Managed the organisation and flow of samples, ensuring timely photography and return of products.
- Maintained a clean, safe studio environment for effective work.
- Handled administrative tasks efficiently, facilitating studio operations.
Assistant Garment Technologist
Perry Ellis Europe
Witham, Essex
09.2017 - 02.2018
- Achieved better fit consistency with meticulous measurement techniques using CAD specification.
- Handled troubleshooting tasks during production process, minimising downtime and maintaining workflow efficiency.
- Managed sample development, ensuring adherence to design specifications and timelines on PLM system.
Residential care assistant
Doobay Care Limited
Colchester, Essex
06.2013 - 01.2017
- Helped individuals manage personal hygiene tasks; this led to better self-esteem among residents.
- Ensured compliance with safety standards, resulting in a secure environment for all residents.
- Administered medications in accordance with client's healthcare plans provided,
- Developed care plans, resulting in personalised patient care.
Education
Bachelor of Arts - Fashion and Textiles
University of Essex
Colchester 09.2014 - 06.2016
Skills
- Customer service excellence
- Critical thinking capacity
- Empathy and understanding
- Proficient in Microsoft Word and Excel
- Multilingual speaker
- Effective communication
- Strict deadline adherence
- Adobe Photoshop
Certification
- Certificate in Microsoft Word and Excel from Pitman Training
- NVQ Level 2 in Health and Safety from Doobay Care Limited
Affiliations
- House Renovation
- Avid Plant Collector
- Running
- Dog Walking
References
References available upon request.
Timeline
Ecommerce Product Administrator
Fiver London
02.2021 - 03.2025
Eccomerce Studio Assistant
Fiver London
03.2018 - 01.2021
Assistant Garment Technologist
Perry Ellis Europe
09.2017 - 02.2018
Bachelor of Arts - Fashion and Textiles
University of Essex
09.2014 - 06.2016
Residential care assistant
Doobay Care Limited
06.2013 - 01.2017
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