Unnati Chitrakar
Leicester ,22 west street
Summary
Customer-focused professional with expertise in relationship management and complaint resolution. Builds trust through effective communication and personalised service, enhancing customer satisfaction. Utilises strong interpersonal and problem-solving skills to adapt to client needs and deliver positive experiences in fast-paced environments.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Nail Technician
Victoria Nails Spa
Leicester, Leicestershire
11.2025 - Current
- Ensured safe use of UV and LED lamps for gel applications, adhering to manufacturer guidelines to promote client safety.
- Delivered pedicures, manicures, nail filing, and nail varnish application to enhance client satisfaction and appearance.
- Built and maintained relationships with clients to encourage repeat nail appointments.
- Customised nail treatments based on client consultations, taking into account their specific needs and preferences.
- Examined condition and appearance of nails to provide advice on proper nail care.
- Addressed customer complaints professionally, achieving positive resolutions to maintain client loyalty.
Retail Sales Manager
Jewel Queen
Kathmandu, Bagmati
03.2017 - 10.2023
- Built strong customer relationships throughout research, planning, and purchasing journey, boosting customer satisfaction.
- Dealt with complex customer complaints, implementing effective solutions to enhance customer satisfaction.
- Resolved complex customer complaints, restoring brand confidence and retaining key accounts.
- Negotiated with suppliers to secure competitive prices, improving profit margins by 10%.
Education
Master of Science - Business Management
De Montfort University
Leicester01-2026
Bachelor of Arts - Arts
Santwona Campus
Kathmandu01-2021
Skills
- Customer experience management
- Customer relationship management
- Communication and teamwork
- Financial reporting
Languages
English
Advanced
C1
Hindi
Upper Intermediate
B2
Nepali
Proficient
C2
Certification
- Nails by Shru certified
Interests
- Hiking
- Listening to podcasts
Timeline
Nail Technician
Victoria Nails Spa
11.2025 - Current
Retail Sales Manager
Jewel Queen
03.2017 - 10.2023
Master of Science - Business Management
De Montfort University
Bachelor of Arts - Arts
Santwona Campus