Unisa Kamara

• Managed high levels of call flow and responded to co-workers with in store hardware issues such as troubleshooting software on tills as well as networking errors and more
• Assisted head office in identifying issues and explained solutions to restore service and functionality.
• Translated complex technical issues into digestible language for non-technical users.
• Configured hardware and granted system permissions to new employees.
• Used ticketing systems to manage and process support actions and requests.
• Day to day experience in using Microsoft 365, AD and AAD to manage employees accounts and emails as well as making sure there are less to no security breaches within the domain of the company.
• Supported company growth through strategic planning of IT infrastructure expansions aligned with organizational objectives
• Improved IT system performance by implementing proactive maintenance processes and timely upgrades
• Monitored systems in operation and quickly troubleshot errors
• Created user accounts and assigned permissions
• Tested new software and hardware prior to deployment

Working as an IT engineer for Joskos solutions I’m on sight as a 1st line engineer at Woodlands Primary School where I maintain the domain and the servers within the school efficiently while working beside the office manager. I’m in charge of making sure all servers within the school are updated and backed up every 24 hours and I’m the first point of contact if any staff or students are having any IT related issues.

• Maintained office PCs, networks and mobile devices.
• Monitored systems in operation and quickly troubleshot errors.
• Performed troubleshooting and repaired peripheral devices such as printers, scanners.
• Configured systems according to prescribed software and hardware frameworks.
• Set up PCs, projectors and microphones for use in video conferencing rooms.
• Managed system-wide operating system and software deployments as well as related software upgrade problems.
• Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
• Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.
• Served as backup for staff members, responding to system failure and maintenance emergencies.
• Linked computers to network and peripheral equipment.
• Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff.

Working for IKEA Wembley as a warehouse operative was a new experience that the company recently implemented as we were working amongst the customers. In this role I had to sometimes do stock checks of incoming items and make sure they were in the correct section for the customers to find around the store, some days I would be in charge of online orders which is picking out items for customers to collect. During my time at IKEA I learnt the true meaning of multitasking as they would teach me how to prioritise my tasks for the day while also helping out customers when they are in need. This also improved my confidence in a working environment and self awareness.