Uneake Henry

• Sell Prime & Core marketing packages to UK & international venues.
• Identify & engage potential venue partners, building lasting relationships.
• Onboard new venues and collaborate with the Venue Account Management team.
• Pitch marketing packages to decision‐makers, demonstrating value & ROI.
• Manage high‐value accounts to ensure venues fully utilize Hire Space's marketing services.
• Develop and implement sales strategies to exceed targets in a fast‐paced environment.
• Network extensively and bring industry insights to refine our marketing offerings.
• Facilitate successful partner events, boosting brand awareness within the industry.
• Pitched innovative ideas to prospective partners, securing lucrative collaborations.
• Foster positive relationships between internal teams and external partners for seamless collaboration.
• Track performance metrics of partnerships, providing insights into areas for improvement.
• Strengthened relationships with partners through regular communication and meetings.

Hire Space is a UK-based event venue booking platform that connects individuals and organisations with a diverse range of venues for various occasions, including conferences, weddings, parties, and corporate events. It offers a user-friendly online directory featuring over 12,000 venues across the UK, allowing users to search, compare, and contact venues directly without incurring any fees for using the platform.

I am currently employed for Hire Space as a Senior Relationship Manager where my daily duties include:

• Manage and expanding relationships with high-value clients, ensuring exceptional service delivery, and contributing to the company's growth and reputation in the events industry.
• Identify opportunities to increase revenue by expanding the scope of services offered to clients, encouraging repeat business, and promoting Hire Space's premium offerings, such as Hire Space 360.
• Conduct regular follow-up meetings with clients to review account performance and adjust strategies as needed.
• Engage with clients through various channels, including face-to-face meetings, telephone calls, and digital communication.
• Contact existing customers and informed them of new product offerings.
• Assist sales team with cold calling and following up on leads.
• Coordinate with product development teams to suggest enhancements based on client feedback and market demand.
• Analyse market trends and customer feedback to inform strategic business decisions and product development.
• Manage a portfolio of high-net-worth clients, providing personalised services.
• Set up new client accounts.
• Organise and host client engagement events, strengthening relationships and uncovering new business opportunities.
• Represent Hire Space at industry events, showcases, and familiarisation trips, building a network of relationships with venues, suppliers, and clients to enhance the company's presence and credibility in the events sector.
• Negotiate high-value contracts with new and existing clients, securing profitable terms for the company.
• Develop C-suite relationships across the UK, EMEA, and APAC regions.

Europcar Mobility Group is the European No1 in vehicle rental which offers a wide range of car and van rental services for businesses and individuals.
I was employed by Europcar Mobility Group as a Senior Key Account Manager, where my daily duties included:

• Delivering a high level of service to clients to maintain and extend relationships for future business opportunities.
• Developing and maintaining strong working partnerships with clients in order to gain a greater understanding of their individual needs and implement a tailored Account Development Plan for each client.
• Delivering on Europcar's sustainability objectives by promoting and growing their EV fleet across their network, by offering best-in-class service to meet clients' own sustainability targets.
• Ensuring that negotiations are prepared in a timely manner
• Conducting regular business review meetings aligned to client requirements and the agreed contract strategy.
• Preparing supporting business review preparations
• Pursuing all new business opportunities, including any international business available from within or beyond the portfolio of clients.
• Investigating, co-ordinating, and preparing detailed tender documentation when required to secure new business opportunities.
• Renegotiating special agreements up to the agreed contribution level with all clients within the area of responsibility.
• Ensuring up-to-date knowledge of Europcar UK Group and an understanding of the competitive landscape.

GoStudent is Europe's most valuable EdTech company and one of the world-leading online tutoring providers.

GoStudent has been responsible for teaching over 1.5 million lessons since its inception in 2016, growing to a valuation of €3 billion as of 2023

I was employed for GoStudent as Account Manager Team Lead - UK/IE where my daily duties included:

• Managing a Team of 14 Account Managers, demonstrating expert strategic selling and passing this on to my team
• Actively participate in hiring, onboarding, and training new team members while building a culture of feedback and accountability and leading the performance management process for your team including leveling up team output
• Effectively dedicate time to my team and my own customer acquisition building strong relationships with new and existing clients. Negotiating contract terms and conditions with clients ensuring that the agreement is mutually beneficial and meets the company's commercial objectives while ensuring they are satisfied with their subscription
• Identifying opportunities for upselling and cross selling and closing deals to increase revenue Onboard new team members and develop individual competencies, by analysing calls and processes, and give open feedback
• Keep track on the progress of my team and individual KPIs, transfer into actionable steps and report results to Senior Management Providing regular reports and analysis of sales performance versus target and other relevant metrics to senior management ensuring senior management is kept up to date
• Update Bamboo HR with employee absence, annual leave, SMART goals and personal details
• Inform about new product features and changes in processes Exchange best practices and lead brainstorming and training sessions (I am currently head of training)
• Utilise Hubspot as CRM for all prospecting customers, measure pipeline progress through all stages of the Sales cycle Working closely with Marketing, keeping up to date with market trends and partnering with Agencies (Inzpireme/Talify) and Influencers/Celebrities to produce content for our GoStudent brand Provide necessary data or reports to the Sales Team, supporting Integrated Marketing where needed

Rocksteady Studios Limited is a British video game developer based in London, England. Founded on 13 December 2004, the studio is best known for its work in the Batman: Arkham series. The company is a subsidiary of Warner Bros

I was employed for Rocksteady Studios LTD as Travel Production where my daily duties include:

• Arrange travel and accommodation for outsource teams
• Support recruitment team and help coordinate interviewee travel when needed Reconcile all business credit card statements for authorised employees using the online system P-card reconciliation for recruitment team
• Book conference & training events or online courses as requested EMEA maintenance, corporate applications Coordinate film screenings
• Studio Support Manager run RS Social Events
• Regular GDPR compliant checks Host internal training sessions to educate all on concur systems and WB policy
• Scheduling VIP visits & running logistics Following up on outstanding invoices needed for the finance team regarding purchases on members of production's business cards
• Manage O2 Business Account and set up new users
• Main point of contact for any Concur issues Regular GDPR compliant checks

ITV has over a dozen Production Labels that are responsible for producing award winning television shows which spans formats such as: entertainment, factual, drama, quiz, reality and talk shows.

I was employed on a 6-month FTC as an Entertainment Production Travel Consultant where my daily duties include:

• Assisting with all the travel delivery elements utilising the ITV Travel team processes and procedures
• Taking an active role in the end-to-end management of production travel by: researching, quoting, booking/confirmation, contracting, rooming lists submissions, invoicing using the assigned Sabre GDS platform
• Identifying cost savings and commissionable rate opportunities whilst negotiating the rates and terms to ensure the best options are provided
• Listening to the productions needs and concerns and think outside the box to provide solutions for your productions Delivering exceptional customer service by understanding the production needs whilst being able to prioritise your work ensuring all productions are receiving the same level of service
• Willingness to sit with productions at times and being on site with production if required
• Partaking in any training and meetings for ITV and Altour Delivering exceptional customer service by understanding the production needs whilst being able to prioritise your workload ensuring all productions are receiving the same level of service

The Lotus Group is one of the UK's most successful and inspiring private companies. This success has been recognised time and time again in The Sunday Times Top Track 250 as well as in the London. Stock Exchange's list of the top 1000 companies to inspire Britain

I was employed as a Corporate & Leisure Travel Manager with The Lotus Group where my daily duties Include:

• Handling and overseeing all travel arrangements (air, lodgings etc.) and operations
• Researching itineraries and fares with airlines Accurate and timely dispatch of pre departure information and final documentation
• Communicating with external customers to advise of applicable air itinerary changes resulting from an airline initiated flight change
• Monitor daily Air & Hotel reports (New/Cancel/Change Reports) to identify new and/or changes to bookings and take appropriate action in all Ensuring that any special requests (i.e., allocation of seats, dietary, wheelchair assistance, etc.) are accommodated where possible
• Issuing group and published tickets using the assigned GDS platform Amadeus and Worldspan
• Document problems experienced by guests during flight to ensure satisfactory resolution of customer service issues and future flight arrangements and bookings are adjusted as necessary
• Managing relationships with suppliers and vendors Negotiate contracts or rates with travel service providers Providing advice on travel documents, insurance, import/export regulations etc
• Handling credit card programs and charges Processing T&E reports and handle reimbursements Ensuring compliance in all aspects of travel procedures Assisted the Flight Support department during
• Researching prospective accounts, selling a range of travel management and expense management solutions, pitching to senior level executives and closing new
• 24/7 Emergency, Assisted in Business Development during
• Business, Attending Networking Events

First Radio represents 118 local radio stations across the country, offering cross-platform solutions including airtime, sponsorship, promotions, and more. I was employed as an Airtime Account Manager with First Radio Sales, where my daily duties included:

• Maximising revenue and yield from the agency portfolio.
• Representing the company and the client stations to an agreed agency portfolio, ensuring agency personnel are kept constantly updated on station developments.
• To complete an average minimum of five agency-facing meetings per week.
• Maintaining a thorough understanding of all clients in your agency portfolio, including business objectives, spending patterns, media selection, and market challenges.
• To have an excellent knowledge of agency developments, including pitches, account changes, and other relevant activities.

and personnel changes.

• To win new business, maximise existing business, and sell the benefits of the entire portfolio, including websites.
• Responding to agency airtime enquiries and briefs promptly, and providing the highest level of customer service, as well as upselling airtime and digital solutions, keeping up to date with the wider media market.
• Attend regular sales meetings and have informed knowledge of client activity.
• Maintaining records of airtime and digital schedules, and ensuring repeat business is increased wherever possible.
• Updating weekly forecasting, meeting reports, and client spend analysis as required for the agency portfolio.
• Utilising insight and analysis to identify opportunities to grow revenue and improve the shape of the business taken.
• To collaborate with the Solutions team and other relevant departments to maximise the overall revenue to the business.

The Listening Company, which had 4,000 employees in eight UK locations, manages over 60 million conversations a year. It has clients in both the private and public sectors, and is expected to add considerable contact centre expertise to Serco's capabilities in growing markets, such as local government.

I was employed as a Sales Team Manager with The Listening Company on the SKY campaign, where my daily duties include:

• Managing a team of 10 or more.
• Managing the day-to-day operation of an internal sales office.
• Motivating a sales team in implementing a sales strategy.
• Leading, developing, coaching, motivating, and monitoring a team of agents, ensuring that all call and quality targets are met, supporting them to develop confidence and capability, and giving on-the-spot feedback and positive reinforcement regularly.
• Incentivise and reward outstanding performance, ensuring consistently high levels of customer service are achieved and delivered.
• Ensuring punctuality, attendance, and absence issues are formally addressed with team members, following the correct process within the required timeframe.

Peabody Trust exists to tackle poverty, provide good affordable housing and to make a difference. With nearly 150 years' experience of providing homes and delivering our broad remit of tackling poverty in London, and with a portfolio including nearly 6,000 Victorian homes and many estates in central London, Peabody is in a unique position within the social housing sector.

I was employed a Peabody Direct Team Manager, in South East London where my daily duties include:

• Managing a Team of 20+
• Coaching and mentoring to improve customer service Handling escalated customer complaints via email, telephone and letter correspondence
• Monitoring individual and team quality and productivity remotely or side by side
• Monitoring team productivity and punctuality
• Incentivise and reward outstanding performance

Sit-up owns Bid TV, Price-Drop TV, Speed Auction TV and Screen Shop and was one of the fastest growing media groups in the UK. The company vision is to use entertainment and interactivity combined with great product value to persuade viewers to sit-up, engage and join the growing army of 2 million loyal customers

I was employed as a Contact Centre Sales Team Leader with Sit-Up Ltd based in West London where my daily duties include:

• Resolving escalations to improve customer service
• Leading, developing, coaching, motivating and monitoring a team of agents, ensuring that all call and quality targets are met, supporting them to develop confidence and capability giving on the spot feedback and positive reinforcement regularly
• Managing and motivating a dynamic team of at least 15 people
• Incentivise and reward outstanding performance
• Driving continuous improvement month on month and creating a positive working environment
• To ensure that sales are maximised through training/coaching and that all sales are made in compliance of company policy and procedure
• Monitoring individual and team quality and productivity, identifying skills gaps and developing talent
• Coaching team members, supporting them to develop confidence and capability giving on the spot feedback and positive reinforcement regularly Conduct monthly 121s To provide support as required by line manager to the contact centre
• Ensure consistently high levels of customer service are achieved and delivered
• Ensuring punctuality, attendance and absence issues are formally addressed with team members - following the correct process within the required timeframe
• Maintain complete and comprehensive team records including documentation of any team member related incidents
• Maintain complete and comprehensive team records including documentation of any team member related incidents
• Constantly reinforce procedures to maintain productivity and ensure quality of work
• Monitoring team productivity Efficiently manage individuals' absence, annual leave back to work/sickness interviews, disciplinary meetings
• Effectively and regularly communicate upwards and downwards, regarding performance, standards, policies, and procedures

Before my promotion to Contact Centre Sales Team Leader with Sit- up LTD, I was employed as a Contact Centre Sales Agent with Sit-Up

• Outbound calling Up selling through the Big Savings Club Team
• Offline-Assisted in the processing and management of complex orders
• Fraud-Asked to assist the fraud team
• Customer Services Administration (back office) -Included Processing refunds, responding to letters (complaints and compliments), incidents, high level complaints, customer service escalations
• Team related tasks including: Training and Development of new starters Coordination of team activities