Summary
Overview
Work History
Education
Skills
Timeline
Generic

Una Paton

Medical Secretary
Maybole

Summary

Dedicated Secretary highly effective in undertaking administrative and programme management tasks. Manages complex data with excellent organisation. Motivated to achieve outstanding success through prompt communication and helpful approach.

Overview

40
40
years of professional experience

Work History

Medical secretary

NHS Ayrshire &Arran
06.2009 - Current
  • Followed written and verbal directions, managing high-volume details and tasks with accuracy.
  • Managed and successfully resolved patient inquiries, maintaining records and informing relevant personnel.
  • Typed dictation from doctors and updated records of patients.
  • Managed medical records, ensuring accuracy and accessibility.
  • Prepared correspondence, audio transcription, reports and general typing using winscribe.
  • Identified and resolved potential problems to guarantee smooth and efficient workflow.
  • Maintained patient confidentiality by adhering to strict data protection policies.
  • Answered phone enquiries and transferred calls to specific departments.
  • Assisted in training new members of staff bolstering overall team performance.
  • Promoted a positive patient experience through professional telephone etiquette.
  • Identified inefficiencies and suggested process improvements to reduce operation backlogs.

Greeting card franchise

Self employed
07.2004 - 06.2009
  • Created and maintained displays and signs.
  • Delivered services to customer locations within target timeframes.
  • Completed customer orders with speed and accuracy.
  • Served customers to drive sales and deliver top-quality experiences.

Senior clerical assistant in benefits

South Ayrshire Council
Ayr
06.1999 - 07.2004
  • Prioritised urgent tasks to meet deadlines efficiently.
  • Maintained detailed administration and office procedures to improve accuracy and efficiency.
  • Received and screened high-volume internal and external communications, calls and email.
  • Managed incoming and outgoing mail on, maintaining prompt responses and filing for maximum office efficiency.
  • Applied maths abilities to calculate and check financial figures.
  • Entered handwritten data into computers for easy retrieval.
  • Processed new claims and followed up to ensure timely completion and complete satisfaction with results.

Senior clerical assistant in benefits

Kyle & Carrick District Council
Maybole
03.1991 - 01.1996

Clerical administrator

Stationery 3000
Ayr
11.1990 - 03.1991
  • Managed incoming calls efficiently to maintain professional customer service standards.
  • Coordinated office supplies inventory to prevent shortages.
  • Ensured accurate record keeping through regular database updates.

Medical receptionist

Dr's Mclaughlin, Robertson & Murphy
Kilmarnock
06.1985 - 11.1990
  • Protected patient rights through continued discretion and confidentiality.
  • Ensured patient comfort by providing clear communication and timely service.
  • Maintained clean reception area to promote a positive clinic environment.
  • Organised and assessed urgency of home visit requests.
  • Communicated results to patients following instructions from medical professionals.
  • Assisted doctors with administrative tasks to facilitate smooth clinic operations.
  • Worked flexibly with colleagues to cover shifts and provide continuous front-desk coverage.
  • Produced high-volume repeat prescriptions.
  • Completed start and end of day procedures for busy GP practice.
  • Managed high-volume phone calls, resulting in efficient appointment setting.

Education

AMSPAR diploma - Medical Secretary

Kilmarnock Technical College
Kilmarnock
06.1985

Skills

Customer service excellence

undefined

Timeline

Medical secretary

NHS Ayrshire &Arran
06.2009 - Current

Greeting card franchise

Self employed
07.2004 - 06.2009

Senior clerical assistant in benefits

South Ayrshire Council
06.1999 - 07.2004

Senior clerical assistant in benefits

Kyle & Carrick District Council
03.1991 - 01.1996

Clerical administrator

Stationery 3000
11.1990 - 03.1991

Medical receptionist

Dr's Mclaughlin, Robertson & Murphy
06.1985 - 11.1990

AMSPAR diploma - Medical Secretary

Kilmarnock Technical College

Similar Profiles

CREATE PROFILE
Una PatonMedical Secretary