Una Misina
Coventry,United Kingdom
Summary
Motivated Assistant Manager skilled in team leadership, staff development, and customer service. Experienced in managing schedules, stock control and sales focused promotions while ensuring high standards of customer experience
Overview
4
4
years of professional experience
1
1
year of post-secondary education
Work history
Account manager
Aerospa
Birmingham
2026.02 - Current
- Work in a busy airport environment, engaging with a wide range of customers
- Approach customers, explain services and promote treatments and offers.
- Support the team on the shift and assist with the training
- Create rotas and support day-to-day team organisation
- Monitor stock levels and maintain cleanliness and presentation.
Spa Therapist
CV Life - Mana Spa
Coventry
2025.05 - 2026.02
- Delivered a range of professional spa and beauty treatments.
- Provided good customer care, ensuring guests felt welcomed, relaxed, and supported throughout their visit
- Advised clients on aftercare and recommended retail products
- Worked towards individual sales targets through retail product recommendations
- Build strong client relationships, encouraging repeat visits and consistently achieving positive feedback.
Assistant manager- (Full Managerial Duties)
Pure Spa and Beauty
Birmingham
2023.12 - 2025.05
- Worked as assistant manager with full managerial responsibilities for my site
- Supported other spa locations during manager annual leave
- Managed diaries, bookings, including 3rd party booking systems
- Handled customer enquiries via phone, online chat and email, including handling complaints
- Oversaw daily operations, including customer experience, stock control and feedback
- Created staff rotas
- Supported recruitment
- Mentored and trained junior staff
- Monitored performance, including sales Kpi's and customer feedback
- Managed the spa's Instagram page and posted company provided marketing content
- Worked with influencers to support marketing and brand promotion
Senior Spa Therapist
Pure Spa and Beauty
Coventry
2023.07 - 2023.12
- Supervised team of therapists and managed diary schedules.
- Delivered customer care, recommended retail products and services
- Handled customer enquiries via calls, emails and online chat
- Ensured spa maintained high operational and professional standards.
Spa Therapist
Pure Spa and Beauty
Coventry
2022.07 - 2023.07
- Delivered tailored treatments and upsold retail products, ensuring high client satisfaction
- Supported stock management and sales initiatives
- Provided customer support via calls and online chat
- Maintained professional standards contributing to strong brand reputation.
Education
First aid -
First Aid Certification
/2025 - /2025
Sports massage -
Fire and Earth
/2025 - /2025
NVQ Level 3 -
Your Beautique Training
/2021 - /2022
VRQ Level 2 -
The Academy Training
/2020 - /2021
ESOL Language Skills Level 1 -
Harp Place
Coventry 2016.01 - 2017.01
Skills
- Team leadership and supervision
- Rota management and staff coordination
- Customer service and complaint resolution
- Retail operations and stock control
- Sales performance and KPI awareness
- Promotions and marketing support
- Product knowledge and upselling
- Communication and interpersonal skills
LANGUAGES
Latvian
Native
English
Fluent
Russian
Fluent
REFERENCES
Available on request.
Timeline
Account manager
Aerospa
2026.02 - Current
Spa Therapist
CV Life - Mana Spa
2025.05 - 2026.02
Assistant manager- (Full Managerial Duties)
Pure Spa and Beauty
2023.12 - 2025.05
Senior Spa Therapist
Pure Spa and Beauty
2023.07 - 2023.12
Spa Therapist
Pure Spa and Beauty
2022.07 - 2023.07
ESOL Language Skills Level 1 -
Harp Place
2016.01 - 2017.01
First aid -
First Aid Certification
/2025 - /2025
Sports massage -
Fire and Earth
/2025 - /2025
NVQ Level 3 -
Your Beautique Training
/2021 - /2022
VRQ Level 2 -
The Academy Training
/2020 - /2021