Una Maguire
Enniskillen,Co Fermanagh
Summary
Dedicated professional with a strong foundation in customer service and leadership, adept at managing clerical tasks and maintaining reception areas. Demonstrates exceptional organisational skills and time management, ensuring efficient appointment scheduling and business correspondence. Proficient in Microsoft Office and skilled in written and verbal communication, with a focus on delivering excellent customer service. Career goals include advancing into supervisory roles to further develop leadership capabilities while enhancing team dynamics.
Overview
22
22
years of professional experience
2022
2022
years of post-secondary education
Work History
Receptionist
Share Discovery Village
Lisnaskea
03.2018 - Current
- Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
- Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
- Maintained an organised reception area for a professional business environment.
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
- Administered mail distribution process, ensuring each department received its correspondence in a timely manner.
- Managed phone calls, resulting in effective communication flow within the company.
- Utilised multi-line telephone system to manage incoming calls effectively.
- Assisted with administrative tasks, improving overall functionality of the office.
- Streamlined communication channels by promptly forwarding messages and post to relevant departments or personnel.
- Completed data entry tasks whilst adhering to strict deadlines.
- Collaborated with team members in organising company events; enhancing team cohesion and morale building activities.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Answered and helped resolve enquiries from clients, vendors and general public.
- Acted as first point of contact for wide range of personnel.
Office Administrator
Fermanagh & Omagh District Council
Enniskillen, Co Fermanagh
01.2017 - 02.2025
- General admin duties
Bakery Supervisor
Supervalu/Eurospar
Lisnaskea, Co Fermanagh
01.2010 - 01.2015
- Built up positive relationships with suppliers
- Ordering stock
- Assisted in devising a new training system for new employees
- Supervision and delegation of tasks to the team
Casual Work
01.2009 - 01.2010
- Customer service
- Preparation of food
Deli Assistant
Supervalu
Lisnaskea, Co Fermanagh
01.2003 - 01.2009
- Customer Service
- Training new staff and assisting them in their roles
- Assisted customers with product selection
- Displaying and rotation of products
Education
Business Professional Level 2 - Text Production, Word Processing
Fermanagh Rural Community Initiative
IT & Business Management - NFQ QQI 6 Level
Monaghan Institute
01.2015 - 01.2016
BA Hons - Hospitality and Tourism Management
University of Salford
01.2004 - 01.2006
HND - Hospitality and Tourism Management
Belfast Institute of Further and Higher Education
01.2002 - 01.2004
Skills
- Team Worker qualities
- Organisational skills
- Excellent Customer Service
- Time Management
- Written and Verbal communication skills
- Leadership/Supervisor
- Customer service
- Telephone etiquette
- Microsoft office proficiency
- Appointment scheduling
- Reception area maintenance
- Clerical tasks
- Business correspondence
- Word processing
- Email communication
Additional Information
Languages: Basic Irish, 9 years Full Clean Driving License and own transport, Microsoft Office Specialist (Office Word 2013, Office Excel 2013), Basic Food Hygiene (2014), Sage Payroll (2008)
Custom
- Travelled extensively in Australia to gain experiences and to understand another culture and have visited other cities including; Paris, Rome, London and Manchester
- Recently was part of a committee to organise a school reunion
References
References available upon request.
Timeline
Receptionist
Share Discovery Village
03.2018 - Current
Office Administrator
Fermanagh & Omagh District Council
01.2017 - 02.2025
IT & Business Management - NFQ QQI 6 Level
Monaghan Institute
01.2015 - 01.2016
Bakery Supervisor
Supervalu/Eurospar
01.2010 - 01.2015
Casual Work
01.2009 - 01.2010
BA Hons - Hospitality and Tourism Management
University of Salford
01.2004 - 01.2006
Deli Assistant
Supervalu
01.2003 - 01.2009
HND - Hospitality and Tourism Management
Belfast Institute of Further and Higher Education
01.2002 - 01.2004
Business Professional Level 2 - Text Production, Word Processing
Fermanagh Rural Community Initiative
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