Umut Kusne

• Operate within the Airport Operations Control Centre (AOCC), supporting real-time engineering and fleet operations for British Airways’ short- and long-haul aircraft (A319/320/321, A350, A380, B777, B787)

• Coordinate and prioritise line and base maintenance activity to protect the daily flying programme, including aircraft stand allocation, hangar inputs, and towing plans

• Manage live technical defects and deferred items in conjunction with licensed engineers, applying MEL and CDL procedures to support safe dispatch and minimise delays and cancellations

• Support disruption and AOG recovery by assessing engineering impact, advising operational teams, and contributing to recovery plans during high-pressure operational periods

• Act as a key communication link between engineering, flight crew, fleet technical, and operations control to ensure shared situational awareness and timely decision-making

• Monitor fleet status, defect trends, and maintenance constraints to support short-term operational planning and risk mitigation

• Ensure engineering activity is conducted in line with EASA / CAA Part-145 requirements and British Airways engineering policies

• Conducted passenger, cabin baggage, and hold baggage screening in accordance with UK aviation security regulations and airport operating procedures

• Operated security screening equipment, including X-ray, body scanners, and metal detection systems, identifying prohibited items and potential threats

• Maintained constant vigilance in high-footfall, time-critical environments while ensuring compliance with security protocols

• Managed passenger interactions professionally, including conflict resolution and clear communication of security requirements

• Escalated security concerns and prohibited items in line with airport procedures, working closely with supervisors and airport authorities

• Contributed to the safe, secure, and efficient flow of passengers through security during peak operational periods

• Participated in a structured flight test programme on the Saab 340B+ aircraft, focusing on aircraft performance, stability, and handling qualities

• Conducted in flight measurements of lift, drag, aircraft performance, and stability characteristics under instructor supervision

• Applied flight dynamics and aerodynamics theory to real-world flight conditions, collecting and analysing flight test data

• Contributed to post-flight data analysis and interpretation to assess aircraft performance against expected theoretical models

• Developed an understanding of flight test safety, crew coordination, and operational discipline in a live aviation environment

• Planned, coordinated, and delivered large-scale student events from concept to execution, managing logistics, venues, suppliers, and schedules

• Oversaw event budgets as Treasurer, tracking expenditure, managing payments, and ensuring financial control

• Coordinated teams of volunteers and committee members, delegating tasks and ensuring events ran smoothly on the day

• Managed crowd flow, safety considerations, and issue resolution during live events

• Acted as the primary point of contact between stakeholders, ensuring clear communication and successful delivery

• Supervised front-of-house operations during busy service periods, ensuring smooth customer flow and service standards

• Led and supported waiting staff, allocating sections, managing breaks, and maintaining performance under pressure

• Acted as first point of contact for customer issues, resolving complaints professionally to maintain service quality

• Coordinated closely with kitchen staff to manage timing, workload, and service priorities

• Handled cash, payments, and end-of-shift reconciliation, maintaining accountability and accuracy

• Completed a supervised trial flight lesson on a light aircraft, taking control under instructor guidance

• Practised basic manoeuvres, straight-and-level flight, and aircraft handling techniques

• Gained exposure to cockpit procedures, flight controls, and airfield operations

• Developed an appreciation for aviation safety, discipline, and standard operating procedures

• Maintained safety and order within public park areas, ensuring visitors complied with local regulations

• Monitored public spaces, identifying and responding to potential safety concerns

• Provided assistance and information to members of the public in a professional manner

• Escalated incidents appropriately in line with council procedures

• Participated in a structured 4-day academic summer school focused on Earth and marine sciences

• Took part in hands-on data collection and observation activities at sea

• Gained exposure to basic scientific measurement techniques and research methods

• Worked as part of a team in a field-based learning environment, following safety briefings and procedures

• Delivered excellent customer service in a fast-paced retail environment
• Assisted customers with product queries, recommendations, and problem resolution
• Managed stock replenishment, till transactions, and store presentation
• Worked efficiently under pressure during busy periods while maintaining high service standards
• Collaborated with team members to meet daily targets and ensure smooth operations