Umu Jannah
Leeds,West Yorkshire
Summary
Hardworking professional with experience in supporting team operations and maintaining high standards of customer service. Adept at handling multiple tasks, ensuring smooth workflow, and collaborating with colleagues to achieve team goals. Strong communication skills and reliable work ethic contribute to productive and positive work environment.
Overview
7
7
years of professional experience
Work History
Team Member
KFC Gambir, Jakarta
Jakarta
01.2023 - 02.2026
- Delivered exceptional customer service through attentive engagement and proactive problem-solving.
- Processed customer orders and transactions efficiently, ensuring accuracy and prompt service delivery.
- Facilitate personalised order preparation based on customer requests.
- Managed comprehensive knowledge of product costs, meal deals, and promotional offers to optimise customer satisfaction.
- Assisted customers with inquiries and provided support.
Maintained cleanliness of the store environment.
Disposed of waste in a timely manner. - Label and record food items accurately to ensure compliance with health and safety standards.
- Coordinated daily deliveries and restocked ingredients to ensure optimal inventory levels.
Crew Member
McDonalds Depok
Depok city, Depok city
02.2020 - 01.2023
- Welcomed customers with a smile and ensured accurate order processing.
- Oversaw packing processes to ensure accuracy and completeness of customer orders.
- Expedited order taking at drive thru to ensure minimal wait times for customers.
- Maintained cleanliness of establishment by performing thorough cleaning of doors, windows, and floors, while ensuring tidy outdoor areas.
- Ensured all foods received accurate expiration dates and maintained proper storage temperatures.
- Assisted in maintaining table settings by removing completed courses.
Replenished utensils as needed.
Monitored patron spills and addressed special requests promptly. - Ensure protection of establishment and patrons through strict adherence to sanitation and safety protocols.
Assist kitchen staff by monitoring and recording timing of meal progression.
Supermarket Cashier
Harry's Supermarket
Cirebon, West Java
02.2019 - 05.2020
- Performing basic maths functions to collect payments and give change.
- Collect payments and bag purchases for customers.
- Processing coupons and vouchers.
- Handling exchanges and refunds in a quick, efficient manner.
- Checking stock and refilling shelves.
- Keeping the checkout area, clean and orderly.
Education
English Course
Bayswater College
Leeds 2025 - Current
Bachelor of Business Administration - Business Management
Cirebon University
Cirebon 2016 - 2019
Certificate of Higher Education -
Senior High School
Cirebon 2013 - 2016
Skills
- Customer service
- Order processing
- Inventory management
- Sanitation compliance
- Attention to detail
- Sales optimization
- Punctuality
- Reliability
- Handling cash
- Strength and flexibility
- Cleaning and sanitising
- Food and beverage service
- Hospitality and foodservice
Timeline
Team Member
KFC Gambir, Jakarta
01.2023 - 02.2026
Crew Member
McDonalds Depok
02.2020 - 01.2023
Supermarket Cashier
Harry's Supermarket
02.2019 - 05.2020
English Course
Bayswater College
2025 - Current
Bachelor of Business Administration - Business Management
Cirebon University
2016 - 2019
Certificate of Higher Education -
Senior High School
2013 - 2016