Ummul Salihu Ribadu
Aberdeen,Scotland
Summary
Proficient in Microsoft Word, Excel, Teams, and Google Docs, with a strong command of various online platforms and emailing systems.
Dedicated and community-focused individual with natural ability to communicate and collaborate effectively. Possesses strong organisational and problem-solving skills, ensuring smooth operations and task completion. Eager to contribute positively and make meaningful impact.
Fluent in English with part-time work eligibility in the UK. Available for flexible hours, including evenings and weekends. Strong communication skills and adaptability in diverse environments.
Overview
5
5
years of professional experience
1
1
Certification
Work history
Restlife volunteer
Robert Gordon University
Aberdeen, Scotland
2025.12 - 2026.01
- Delivered frontline support to students, providing friendly and professional customer service
- Mediated minor conflicts, ensuring a calm and respectful atmosphere
- Collaborated with team to establish welcoming, secure and inclusive environment
- Conducted daily interactions with students from diverse backgrounds, promoting cultural awareness
Call centre agent
Emergency communication centre
Adamawa, Nigeria
2021.04 - 2022.12
- Sustained exceptional quality in customer service while managing substantial customer enquiries.
- employed active listening and empathy to address complaints and challenging situations.
- Complied with procedures ensuring precise execution while meeting performance and customer satisfaction targets.
- Demonstrated a positive and professional attitude within fast-paced environment.
Education
Master of Science - Corporate communication and public affairs
Robert Gordon University
Aberdeen 2025.09 -
Bachelor of Arts - English Language
Ahmadu Bello University
Zaria, Nigeria 2014.09 - 2018.10
Skills
- Microsoft word and Excel and Teams
- Emailing system
- Google Doc
- Online platforms
Certification
- Public speaking and Event management
- Jobberman soft skill training
References
References available upon request.
Timeline
Restlife volunteer
Robert Gordon University
2025.12 - 2026.01
Master of Science - Corporate communication and public affairs
Robert Gordon University
2025.09 -
Call centre agent
Emergency communication centre
2021.04 - 2022.12
Bachelor of Arts - English Language
Ahmadu Bello University
2014.09 - 2018.10