Umme Sany Liba
Newham, London,United Kingdom
Summary
Results-driven professional with a proactive mindset and proven leadership abilities. Expertise in team management and problem-solving, complemented by strong communication and organizational skills. Committed to driving operational success and improving team performance.
Overview
3
3
years of professional experience
14
14
years of post-secondary education
Work history
Shift manager
McDonald's
London, United Kingdom
04.2024 - Current
•Health & Safety Compliance
•Maintain food safety
•Staff Training & Supervision
• People positioning
• Cash up
• Customer Service Excellence
• Stock check and ordering
• Build positive relation with collogues
• Customer complaint handling
Crew trainer
McDonald's
London, United Kingdom
09.2022 - 04.2024
•Taking orders from customers
• Making burgers and other menu items
• Passing the order to the kitchen staff
• Serve the food
• Cleaning the restaurant
• Cleaning and maintaining kitchen items
• Completing all other tasks as assigned
• Food presentation
• Customer complaint handling
• Multidisciplinary teamwork
• Fryer operation
• Grill operation
Education
Master of Business Administration - Msc Management With Digital Marketing
University of Hertfordshire
Hatfield 09.2022 - 09.2023
Master of Business Administration - Marketing
Asian University of Bangladesh
Bangladesh 01.2016 - 04.2017
Bachelor of Business Administration - Marketing
Asian University of Bangladesh
Bangladesh 09.2011 - 12.2015
Certificate of Higher Education - Business Study
MIRPUR GIRL’S IDEAL LABORATORY INSTITUTE
Bangladesh 07.2009 - 07.2011
Secondary School Certificate - Business Study
ST. MARYS’ GIRL’S HIGH SCHOOL
Bangladesh 01.2004 - 05.2009
Skills
Experienced and highly motivated Shift Manager with over 15 years of leadership at McDonald's, specializing in team supervision, customer satisfaction, and fast-paced operations Proven ability to manage shifts efficiently, train staff, and uphold the highest standards of quality, safety, and cleanliness Adept at problem-solving, time management, and maintaining strong employee morale
Reference
1.Md Omor Faruk
Manager at Sainsbury’s
Contact No: +44 7958 035478
2. Sowrav Ahmed
Shift Manager At Mcdonald's
Contract No: +44 7474869975
Timeline
Shift manager
McDonald's
04.2024 - Current
Crew trainer
McDonald's
09.2022 - 04.2024
Master of Business Administration - Msc Management With Digital Marketing
University of Hertfordshire
09.2022 - 09.2023
Master of Business Administration - Marketing
Asian University of Bangladesh
01.2016 - 04.2017
Bachelor of Business Administration - Marketing
Asian University of Bangladesh
09.2011 - 12.2015
Certificate of Higher Education - Business Study
MIRPUR GIRL’S IDEAL LABORATORY INSTITUTE
07.2009 - 07.2011
Secondary School Certificate - Business Study
ST. MARYS’ GIRL’S HIGH SCHOOL
01.2004 - 05.2009
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