Umme Nokiah Ramisha
LONDON,United Kingdom
Summary
Enthusiastic and dedicated individual with a strong academic foundation and hands-on experience in administrative and legal support roles. Proven ability to communicate effectively, manage time efficiently, and work collaboratively across diverse teams. Demonstrate a keen interest in law, compliance and business operations with a strong desire to contribute meaningfully in professional settings. Known for reliability, resilience, and a strong work ethic, with a commitment to delivering high-quality results in fast-paced environments.
Overview
1
1
year of professional experience
Work History
Law clerk
Towhidul Islam
LONDON, United Kingdom
09.2024 - Current
- Developed skills in legal administration, including reception management, document handling and case file organization.
- Coordinated with legal team to ensure smooth communication flow.
- Built positive client relationships to increase satisfaction and retention.
- Collaborated with Solicitor Towhidul Islam to prepare case fiels and coordinate client communications.
- Handled also some administrative tasks for Solicitor Abu Noman, supporting casework and legal documentation.
Customer service supervisor
Mr. ASM Anisuzzaman
LONDON, United Kingdom
04.2024 - 08.2024
- Supervise and lead a team of customer service representatives, providing guidance, support and coaching to ensure team success.
- Monitor and evaluate customer service performance metrics, including call quality, response times and customer satisfaction scores.
- Develop and implement training programs to enhance the skills and knowledge of customer service representatives.
- Stay informed about industry trends, best practises and emerging technologies to continuously improve customer service operation.
- Also provided administrative support including scheduling, document management, and client communication.
- Maintained organized records and supported day-to-day office operations.
Education
Certificate of Higher Education(CertHE) - LAW
University of Essex Online
United Kingdom 10.2024 -
H.S.C(Equivalent to A-Levels) - Science
Government City College, Chittagong
Bangladesh 07.2019 - 12.2021
S.S.C(Equivalent to GCSE) - Science
Chittagong Govt. Girls High School
BangladeshSkills
- Administrative and Office Support
- Communication & Interpersonal Skills
- Teamwork and Collaboration
- Motivation & Dedication
- Customer Service Excellence
- Verbal and written communication
- Drafting documents
- Proofreading legal documents
- Legal research
- Resilience and Adaptability
- Time Management
- Flexibility
Timeline
Certificate of Higher Education(CertHE) - LAW
University of Essex Online
10.2024 -
Law clerk
Towhidul Islam
09.2024 - Current
Customer service supervisor
Mr. ASM Anisuzzaman
04.2024 - 08.2024
H.S.C(Equivalent to A-Levels) - Science
Government City College, Chittagong
07.2019 - 12.2021
S.S.C(Equivalent to GCSE) - Science
Chittagong Govt. Girls High School
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