Umme Tahsin

• Provided top-notch support for increased customer satisfaction.
• Mitigated conflicts by providing timely and effective solutions to disputes raised by customers.
• Assisted customers in making informed decisions by providing detailed product information.
• Developed strong relationships with customers fostering brand loyalty and repeat business.
• Offered technical support, leading to enhanced user experience.
• Identified counterfeit notes whilst handling cash, ensuring financial security.

• I've primarily worked as a cashier, however, as a McDonald's employee with 1 year of experience, I've been trained on every other station/duty from the store, such as drinks, kitchen, stock up, cleaning, and so on.
• As a McDonald's cashier worker, I've had the opportunity to work for the well-known fast-food chain and complete duties such as greeting customers, taking orders, collecting payments, recommending products, promoting special deals, matching cash with records, arranging food items on trays, adding napkins and condiments, and cleaning the premises during down time.

Some of my duties at Aarong being:

• Addressed customer queries to provide information regarding product specifications and uses.
• Followed up with customers to offer additional support and check resolution satisfaction.
• Demonstrated courtesy, respect and patience in dealing with customers to comply with company policies and procedures.
• Processed documentation to record sales, warranties, and service program sign-ups.
• Practiced upsell and cross-sell promotions to gain leads and increase profits.
• Developed short-term and long-term goals to meet sales targets and increase customer retention.