Umme Asghar
Manchester,UK
Summary
Customer-focused professional with a proven track record of leading high-performance teams to achieve and surpass goals. Expertise in developing and maintaining a robust customer pipeline while consistently identifying new business opportunities. Skilled in administrative oversight, recruitment processes, and enhancing customer service operations.
Overview
8
8
years of professional experience
20
20
years of post-secondary education
Work history
Manager
Camel One Restaurant Tawa & Grill
Manchester
03.2024 - 08.2025
- Oversaw daily operations of 100-seat restaurant, achieving 90% customer satisfaction.
- Ensured exceptional hospitality and customer service across all levels.
Assistant operations manager
MSL UK LTD- Pallet storage and 3PL Ecommerce
Manchester
10.2023 - 06.2025
- Conducted bi-weekly inventory audits, achieving 98% accuracy rate.
- Supervised team of 15 warehouse staff to uphold productivity and quality standards.
- Integrated Mintsoft, Shopify, and Amazon systems for enhanced data management.
- Optimised warehouse management system functionalities using Microsoft Excel.
Social Media Strategist
The Bee Hive
01.2022 - 08.2023
- Increased audience engagement by 35% through innovative social media campaigns.
- Enhanced campaign ROI by 15% via targeted performance analysis.
Instructor
Private School
Karachi
01.2018 - 08.2023
- Developed customised lesson plans to enhance student engagement.
- Mentored students to facilitate academic achievement.
- Achieved a consistent 25% annual increase in student results.
Internee
Institute of Business Management
05.2022 - 07.2022
- Contributed to three major marketing campaigns, achieving a 10% increase in lead generation.
- Enhanced digital media engagement by 15% through effective content optimisation.
- Executed admission campaign for top business school across two major cities.
Education
Master's - Marketing
Anglia Ruskin University
Cambridge, Cambridgeshire 09.2023 - 11.2024
BS - Entrepreneurship
Institute of Business Management
Pakistan 09.2019 - 05.2023
A-Level - Business
The City School
Pakistan 08.2017 - 05.2019
O-Level - Medical
The City School
Paistan 01.2004 - 05.2017
Skills
- Social media strategy
- Warehouse management systems
- E-commerce tools
- Restaurant operations management
- Staff management
- Inventory control
- Performance metrics evaluation
- Crisis handling
- Influential communication
- Leadership skills
- Branding strategies
- Process optimisation tools
Affiliations
- Travelling
- Photography
References
References available upon request.
Timeline
Manager
Camel One Restaurant Tawa & Grill
03.2024 - 08.2025
Assistant operations manager
MSL UK LTD- Pallet storage and 3PL Ecommerce
10.2023 - 06.2025
Master's - Marketing
Anglia Ruskin University
09.2023 - 11.2024
Internee
Institute of Business Management
05.2022 - 07.2022
Social Media Strategist
The Bee Hive
01.2022 - 08.2023
BS - Entrepreneurship
Institute of Business Management
09.2019 - 05.2023
Instructor
Private School
01.2018 - 08.2023
A-Level - Business
The City School
08.2017 - 05.2019
O-Level - Medical
The City School
01.2004 - 05.2017
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