Ummar Quin
Halesowen,Birmingham
Summary
Results-driven engineer specialising in troubleshooting complex medical systems and enhancing equipment reliability. Proven ability to lead service improvements through proactive maintenance, cross-functional coordination, and innovative problem-solving, delivering measurable reductions in downtime and improved clinical operations.
Overview
6
6
years of professional experience
Work history
Senior Field Service Engineer
DP Medical Systems
Birmingham, West Midlands
2026.01 - Current
- Delivered specialist support for diverse products, enhancing customer satisfaction.
- Acted as an escalation point for electrical safety queries, ensuring timely resolution.
- Collaborated with the Service Coordination team and engineers to resolve complex technical issues.
- Mentored field engineers to enhance troubleshooting capabilities and improve service delivery.
- Maintained robust customer relationships through proactive engagement in the field.
- Facilitated best practice sharing to ensure technical consistency across operations.
- Contributed to process enhancements, ensuring efficient service delivery.
Field Service Engineer
DP Medical Systems
Birmingham , West Midlands
2023.02 - 2026.01
- Installed, serviced, and repaired diverse medical equipment for gynaecology, dentistry, and ENT.
- Minimised equipment downtime through prompt servicing and maintenance.
- Evaluated associated risks to prioritise repair call-outs effectively.
- Managed logistics to ensure timely equipment deliveries for external customers.
- Ensured customer satisfaction with timely resolution of service requests.
- Conducted site surveys for the installation of medical devices across private and NHS facilities.
- Complied with stringent safety protocols and upheld high accountability standards.
- Ensured accurate data storage and sharing in line with company policies.
- Maintained meticulous job records while achieving KPI targets.
- Conducted in-depth training sessions to boost team competency levels.
Senior Medical Engineering Technician
East Sussex Healthcare NHS Trust
Hastings, East Sussex
2022.08 - 2023.02
- Led medical device technical operations for a 10-bed delivery suite, postnatal unit, and special care baby unit.
- Coordinated planned maintenance with internal and external customers to enhance service reliability.
- Managed off-site responsibilities across various community services and Bexhill Hospital.
- Conducted repairs, calibration, and maintenance independently to meet manufacturer specifications.
- Ensured optimal equipment functionality and safety, minimising downtime.
- Responded to call-outs both on and off-site, assessing risks and prioritising repairs effectively.
- Maintained high standards of safety and accountability throughout all operations.
- Ensured accurate storage and sharing of manual and electronic data in compliance with trust policies.
Medical Engineering Technician
East Sussex Healthcare NHS Trust
Hastings, East Sussex
2020.07 - 2022.08
- Serviced, maintained, and repaired various medical equipment at the Conquest Hospital.
- Responded to call-outs, ensuring uninterrupted service delivery.
- Worked independently on equipment, demonstrating strong technical competency.
- Established leadership as lead technician for infusion devices.
- Acquired extensive knowledge and experience across diverse medical equipment.
Education
Bachelor of Engineering - Electronic Systems Engineering
University of Portsmouth
PortsmouthWilliam Parker Sports Collage
Hastings, East SussexSkills
- ISO 9001 standards
- Medical equipment expertise
- Quality assurance and control
- Technical documentation
- Deadline management
- Microsoft Office proficiency
- Valid UK driving license
- EST training compliance
References
References available upon request.
Timeline
Senior Field Service Engineer
DP Medical Systems
2026.01 - Current
Field Service Engineer
DP Medical Systems
2023.02 - 2026.01
Senior Medical Engineering Technician
East Sussex Healthcare NHS Trust
2022.08 - 2023.02
Medical Engineering Technician
East Sussex Healthcare NHS Trust
2020.07 - 2022.08
Bachelor of Engineering - Electronic Systems Engineering
University of Portsmouth
William Parker Sports Collage