UMMAH HABIBA LIZA
HERTFORDSHIRE,UNITED KINGDOM
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
Experienced Business Graduate keen to excel as a cross-functional professional in Business Management. Committed to continuous growth, driving strategic success, and contributing to organizational excellence. Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects. My previous experience in managing compliance and customer care, leading innovative projects, and strategic planning has equipped me with a robust skill set directly transferable to new roles. I have demonstrated the ability to adapt and excel in various business functions, and I am ready to bring this expertise to drive success and growth in any organization.
Overview
12
12
years of professional experience
6
6
years of post-secondary education
Work history
Marketplace Compliance Coordinator
Field Nation Limited
Dhaka
06.2022 - Current
- Administrator for Applicant Tracking System, Compliance Monitoring and Reporting, Training and Support, Risk Assessment and Management, Incident Management
- Worked collaboratively and transparently with colleagues to ensure alignment between core business priorities and public policy goals.
- Promoted importance of proper regulatory knowledge throughout daily work.
- Compiled data from direct inspections and tests, creating reports outlining findings and sharing remediation recommendations.
- Compiled relevant legal and administrative documents relating to inspections.
Private Tutoring (Part Time)
Private Tutor
Dhaka
12.2021 - 06.2022
- Online tutor in Science, English, and Maths to children aged 6-10 years
- Helped students to build study guides and habits to increase confidence, comprehension and data recall.
- Assigned homework assignments and special projects for students to demonstrate knowledge of subject material.
- Taught students important points to prepare for examinations and assessments.
- Promoted academic success and enhanced learning experiences for students of varying capabilities.
Host
Astro
Kuala lumpur
08.2020 - 03.2021
- Supported smooth running of events by arriving on-time and well-equipped.
- Educated participants on acceptable behaviour and standards of play.
- Recorded a video and audio for a product demonstration in bengali.
- Maintained a good relationship with the co-workers.
- Provided concise instruction for the recording to understand the language and demonstrated the strategies.
Administrative assistant
Data synergo sdn bhd
Kuala lumpur
07.2019 - 08.2020
- Handled incoming calls for staff, answering questions, directing calls and documenting messages.
- Kept and maintained accurate filing system for preservation of office information.
- Supported staff with administrative needs for photocopying, faxing and filing.
- Received, sorted and distributed incoming mail.
- Planned and scheduled meetings, creating agendas and minutes as needed.
- Created email notifications, invitations and agendas for meetings, events and appointments.
- Contributed to harmonious and productive office environment by building positive relationships with coworkers.
- Sorted and organised different types of information by document type, personnel or location.
Marketing and Sales Executive
Felda Mobile
Kuala lumpur
10.2017 - 11.2019
- Business Development, Training and Development, Leadership and Team Management
- Executed marketing and sales strategies to generate and convert qualified leads.
- Communicated with potential leads via phone calls, cold emails and in person, providing information about product portfolio.
- Worked with cross functional team to develop and implement targeted sales strategies.
- Built and maintained well-organised marketing prospect and customer databases.
- Demonstrated products to entice potential customers and enhance understanding.
- Updated company website content, adding relevant information to attract and convert highly qualified leads.
- Tracked customer satisfaction rates and resolved reported complaints.
Customer Care Representative
Al-Abeer Medical Center
Jeddah
05.2012 - 06.2014
- Patient Care, Strategic Planning, Performance Under Pressure
- Handled in-person, email and mailed correspondence.
- Provided instructions and requirements to patients regarding medications.
- Provided knowledgeable clinical advice to relieve and improve patients' everyday conditions.
- Informed patients regarding preventative measures and procedures to maintain healthy habits.
- Referred patients to designated doctors and health professionals to meet health and wellness.
- Advised patients regarding required immunisations to boost health.
- Collaborated with hospital staff to maintain patient care continuity and minimise risks.
- Empowered team to deliver optimal clinical outcomes for patients.
Education
MSC - International Business Communication (IBC)
01.2017 - 05.2019
- Thesis: Influence of Customer Trust, Web Design and Product Quality towards Online Purchasing Behaviour in Saudi Arabia
- GPA: 3.00 out of 4.0
Bachelor - International Business Management (IBM)
01.2014 - 05.2017
- Thesis: A study on customer trust, customer loyalty and market orientation towards online business in Saudi Arabia
- GPA: 3.31 out of 4.0
Skills
- Proficient in Microsoft Word, Excel, and PowerPoint
- Experienced in Adobe Photoshop
- Expertise in documentation preparation, confluence, including proposals, methods of statement, presentations, and report writing
- Responsible and harmonious in maintaining good relationships among partners and colleagues
- Capable of working in multicultural, multilingual, and multi-ethnic team environments
- Technical and complex communication
- Research and analysis
- Result-oriented and dynamic
- Quality assurance procedures
- Ability to work under pressure in a competitive environment
- Experienced in Salesforce and Tableau
- Expertise in inbound/outbound Emails, calls associating with Groove
- Project Management
Languages
English
Fluent
Hindi
Fluent
Urdu
Advanced
Arabic
Upper intermediate
Bengali
Native
Non-profit organization
volunteered in providing help towards the orphans and special care students.
Timeline
Marketplace Compliance Coordinator - Field Nation Limited
06.2022 - Current
Private Tutoring (Part Time) - Private Tutor
12.2021 - 06.2022
Host - Astro
08.2020 - 03.2021
Administrative assistant - Data synergo sdn bhd
07.2019 - 08.2020
Marketing and Sales Executive - Felda Mobile
10.2017 - 11.2019
Asia Pacific University of Technology & Innovation (APU) - MSC, International Business Communication (IBC)
01.2017 - 05.2019
Asia Pacific University of Technology & Innovation (APU) - Bachelor, International Business Management (IBM)
01.2014 - 05.2017
Customer Care Representative - Al-Abeer Medical Center
05.2012 - 06.2014
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