Umit Uzunak
London
Summary
Motivated and results-driven IT professional with 10 years of robust educational background and extensive experience in technical support and IT infrastructure management. Skilled in a wide range of areas including hardware and software troubleshooting, network administration, and complex issue resolution. Known for a keen eye for detail and a proactive approach, I consistently ensure optimal system performance and reliability. As a native Turkish speaker proficient in English, I excel in communicating effectively with diverse teams and end-users. Outside of work, I am passionate about outdoor activities and enjoy exploring new adventures and connecting with people from various
Overview
12
12
years of professional experience
1
1
Certification
Work History
Technical Support Specialist (contract)
Werner Bros Discovery
04.2024 - 09.2024
- Provided user and hardware support (Windows, OSX, iOS, Android)
- Conducted network configuration and troubleshooting
- Managed incidents and requests using ServiceNow
- Configured and deployed desktops, laptops, and mobile devices
- Maintained printing, faxing, and scanning services
- Supported Microsoft, Google, and Apple applications
- Troubleshot issues with MS Outlook email services
- Managed Active Directory for users and computers
- Deployed applications using SCCM
- Supported remote working tools like Pulse VPN and Citrix
- Provided Zoom and Cisco VC technology support
- Collaborated with internal teams and third-party suppliers
- Assisted during planned and unplanned outages
- Traveled locally, domestically, and internationally for support.
- Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
- Reduced response time with effective communication skills, ensuring customers received prompt assistance.
- Managed high-volume ticket queues while maintaining exceptional levels of customer service and satisfaction.
- Escalated critical incidents requiring specialized expertise to appropriate departments, facilitating swift resolutions.
IT Technical Support Analyst (contract)
pladis Global
11.2022 - 10.2023
- Provided technical assistance and resolved IT issues for end-users and used the Networking software, such as End User Support, Azure, Azure AAD, Azure Intune, Active Directory, Access Point, CCTV, Access Control, Veeam Backup, SCCM, Microsoft 365 Support, Service Knowingly
- Installed, configured, and maintained hardware and software systems
- Conducted troubleshooting to identify and resolve technical problems.
- Improved customer satisfaction by promptly addressing and resolving support issues.
- Streamlined support processes for increased efficiency and faster issue resolution.
- Created user accounts and managed access control.
- Conducted thorough analysis of user requirements, delivering tailored solutions to meet client needs.
- Managed multiple projects simultaneously, ensuring timely completion within scope and budget constraints.
IT Support Engineer
Netas
10.2018 - 09.2022
- Provided technical assistance, support to users, and diagnosed and resolved hardware and software issues
- Installed, configured, maintained computer systems, and used Networking software, such as Windows Server 2008 - 2022, DHCP, DNS, GPOs, File Server, Exchange Server, Google Workspace, VMware, Veeam Backup, Firewall, VPN, Network, Nas, IP PBX, CCTV, VMS, NVR, IP Camera, Structured Cabling, System Room Setup, PC/Notebook, Printers, Projection, Meeting Systems, End User Support, Service Now
- Conducted regular system upgrades and backups, and troubleshooted network connectivity problems.
Data Cable Engineer
EEC Electronics
07.2015 - 10.2018
- Installed and maintained data cable systems and performed cable terminations and connections
- Tested and troubleshooted cable networks and read and interpreted blueprints or schematics
- Identified and resolved cable-related issues and conducted cable infrastructure assessments.
CCTV Support Engineer
ATEKSIS
05.2012 - 02.2015
- Installed, configured, and maintained CCTV systems and related equipment
- Troubleshot technical issues with CCTV hardware, software, and networks and conducted regular inspections and tests to ensure system functionality.
Education
Certificate -
Electrical Labourer (JIB Grade)
City Of London, United Kingdom11.2023
Skills
▪ Windows Server 2008 - 2022, DHCP, DNS, GPOs, File Server, Exchange Server
▪ Google Workspace, Microsoft 365, Azure, Azure AD, Azure Intune, Active Directory, Service Now
▪ VMware, Veeam Backup, SCCM and Firewall, VPN, Network, MPLS Network, Access Point
▪ Nas, PC/Notebook, Printers, Projection, End User Support, IP PBX, CCTV Install, Data Cable Management
- Remote IT Implementation
- Incident Management
- Application installations
- Bilingual Turkey
- Remote Support
Certification
Electrical Labourer (JIB Grade), Electrical Certification Scheme (ECS- CSCS), London, 11/2023, 11/2023, Health and Safety: Understood safety protocols and procedures within the electrical industry for maintaining a secure work environment., Electrical Installation: Learned fundamental wiring, circuitry, and installation techniques., Power and Lighting: Studied power distribution and installation of lighting systems in various settings.
Educationandawards
Vocational High School in Computer Technology and Software, Sultanbeyli Meslek Lisesi, Turkey, 09/2002, 06/2006, Computer Hardware, Software, Data Communications, Networking, Visual Basic, C
References
References Available on Request
Hobbies and Interests
A people person, passionate about helping others and solving problems, as well as outdoor adventures such as camping, fishing, and hiking. I relish the thrill of exploring new places and enjoy connecting with diverse individuals along the journey
Turkey
Fluent
Languages
Turkish
Native language
English
Advanced
C1
Timeline
Technical Support Specialist (contract)
Werner Bros Discovery
04.2024 - 09.2024
IT Technical Support Analyst (contract)
pladis Global
11.2022 - 10.2023
IT Support Engineer
Netas
10.2018 - 09.2022
Data Cable Engineer
EEC Electronics
07.2015 - 10.2018
CCTV Support Engineer
ATEKSIS
05.2012 - 02.2015
Certificate -
Electrical Labourer (JIB Grade)
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