UMESH LOHI

Lead Consultant/SME

Infosys India Pvt Ltd.

08.2015 - Current

Company Overview: First Data (Fiserv) EMEA: FirstVision EMEA is a highly customized card processing platform supporting millions of transactions across multiple clients and banks worldwide. Designed for complex financial environments, it ensures seamless authorization, payment processing, and compliance with evolving global mandates. The platform undergoes continuous enhancement, integrating scheme mandates, project deployments, and in-house optimizations to align with financial regulations and client-specific needs.
SME/Product Support Lead
Onsite coordinator for Fiserv (First Data) project for 2.6 Year in UK.
TRAMS SME for the Fiserv Client to guide the team to develop and modify system to incorporate the enhancement for the client requirement.
Reviewing and resolving issues related scheme fee, scheme data integrity and interfaces with Schemes like MasterCard and Visa.
Reviewing and resolving issues related to client settlement and reconciliation.
Also responsible for managing and supporting product issues (incidents) for EMEA multiclient platform.
Day to Day work includes coordinating with Client Service Representative across all the regions, Incident assignment and review, process review, SLA review, providing detail update on issues to CSR and product manager.
Responsible to deliver/update clients for any issue within the SLA time. Process management in terms of daily, weekly and monthly status reports.
Support and provide resolution to the critical issues during the crisis calls. Perform data recoveries to maintain the production data integrity.
SME support to the team in its day-to-day activities and ensure that the team resolves the application and system issues and SLA’s are met.
First Data (Fiserv) EMEA: FirstVision EMEA is a highly customized card processing platform supporting millions of transactions across multiple clients and banks worldwide. Designed for complex financial environments, it ensures seamless authorization, payment processing, and compliance with evolving global mandates. The platform undergoes continuous enhancement, integrating scheme mandates, project deployments, and in-house optimizations to align with financial regulations and client-specific needs.
Collaborated with stakeholders to design tailored solutions, driving successful implementation across diverse industries.
Facilitated workshops with clients to define requirements and ensure alignment with project objectives.
Conducted comprehensive market analysis to identify trends, informing strategic decision-making processes.
Led cross-functional teams to implement innovative solutions, enhancing operational efficiency and client satisfaction.
Developed strategic roadmaps for digital transformation initiatives, aligning technology with business goals.
Streamlined project management practices, resulting in improved timelines and resource allocation efficiency.
Evaluated emerging technologies for potential integration, enhancing service offerings and competitive advantage.
Spearheaded the successful completion of complex projects through effective risk management and mitigation strategies.
Mentored junior consultants, improving their skills and knowledge through hands-on coaching and guidance.
Managed client expectations effectively by providing timely updates on project progress and addressing concerns promptly.
Enhanced project efficiency by streamlining processes and implementing innovative strategies.
Analyzed requirements, developed cost estimates, evaluated alternative solutions and supported information system acquisition and implementation.
Collaborated with cross-functional teams to ensure seamless execution of project milestones and deliverables.
Evaluated entry and exit criteria for applications, working with clients to capture enterprise technical requirements comprehensively.
Reduced overall project costs by identifying areas for improvement and implementing cost-saving measures.
Streamlined internal processes for better resource allocation and improved operational efficiency.
Championed quality assurance initiatives to ensure adherence to industry standards in service delivery.
Developed comprehensive project plans, outlining key tasks, timelines, resources, and budget requirements.
Received customer orders, quoted pricing information, performed consultative selling to customers and recommended company products and services tracks.
Implemented best practices in change management to facilitate smooth transition during organizational restructuring initiatives.
Built lasting partnerships with key stakeholders across various industries resulting in long-term collaborations for future projects.
Assisted clients in fully integrating company solutions into current business environments, providing input on best practices and recommendations for maximizing utility of company solutions.
Configured [Software] systems to meet unique business requirements of individual clients.
Led the development of customized solutions for clients based on their unique business needs and requirements.
Assessed potential risks during project planning stages, developing contingency plans to mitigate negative impacts on deliverables.
Oversaw digital imaging, scheduling and running production on full-service orders.
Performed gap analysis and provided plans based off of identified recommendations.
Conducted regular progress meetings to update stakeholders on project status, challenges, and solutions implemented.
Developed custom solutions based upon clients' strict requirements.
Prepared project lifecycle documentation and project management plans.
Completed required financial paperwork and contributed to financial reporting on daily sales, close-outs and bank deposits.
Negotiated contracts with vendors, achieving favorable terms while maintaining cost control objectives.
Supported investment management via funding requests, baseline change requests and regular project reporting.
Drove continuous improvement efforts within the organization by analyzing performance metrics and implementing actionable insights gained from data analysis.
Developed program schedules and monitored milestones, managing production flow to guide production orders to correct and timely completion.
Increased revenue generation by securing new contracts and maintaining strong relationships with existing clients.
Led team providing [Type] project management support, managing tasking, schedules, deliverables and customer relations for high-visibility enterprise-wide projects.
Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
Facilitated knowledge sharing among team members to build a collaborative work environment that fostered innovation and creativity.

Summary

Overview

Work History

Lead Consultant/SME

Senior Consultant

Education

ME - Electrical Engineering

BE - Electronics and Telecommunication Engineering

Skills

Certification

Notable Accomplishments

Timeline

Lead Consultant/SME

Senior Consultant

BE - Electronics and Telecommunication Engineering

ME - Electrical Engineering

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