Umesh Kumar
Bradford,West Yorkshire
Summary
Hardworking and proactive individual committed to improving customer service, loyalty and satisfaction. Applies resourceful and logical thinking approach to problem-solving that resolves complex issues swiftly. Approachable communicator, confident in providing superior levels of customer care.
Overview
1
1
Certification
Work history
Care Assistant
1st Call Recruitment Agency
Bradford, West Yorkshire
12 2024 - 2026.02
- Documented reports on daily observations accurately, helping in keeping track of every resident's progress over time.
- Monitored vital signs of patients for early detection of health complications.
- Minimised care continuity issues by keeping thorough, accurate records.
- Responded promptly to emergency situations, ensuring safety of all residents.
- Optimised patient satisfaction through compassionate, considered care and communication.
- Submitted reports to manager regarding status of client.
- Worked professionally with caregiving teams and hospital departments to maintain continuity of care.
Production Worker
Tiffin Sandwiches Ltd.
Bradford, West Yorkshire
02 2024 - 2026.02
- Met tight deadlines through fast-paced work whilst maintaining attention to detail.
- Followed standard operating procedures, ensuring compliance and consistency in product quality.
- Maintained fast pace and attention to detail to meet productivity targets.
- Maintained record of zero safety incidents and compliance with HSE regulations.
- Calculated amount of materials necessary.
Till Operator and Store Assistant
Bierley Superstore and Post Office
Bradford, West Yorkshire
09 2022 - 12 2023
- Ensured customer satisfaction by handling their transactions efficiently.
- Helped meet business needs by working extra shifts.
- Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
- Minimised long register queues by completing sales transactions quickly and accurately.
- Troubleshot minor technical issues at point of sale terminal promptly.
- Balanced cash drawer at the end of shifts, ensuring accuracy in accounts.
- Answered questions about store policies and concerns politely and professionally, supporting positive customer experiences.
Exam Invigilator
IDP Education
Jalandhar, India
07 2021 - 08 2021
- Coordinated exam logistics and supervised operations to ensure compliance with standards.
- Developed leadership and organizational skills through team management.
- Prepared desks with correct exam papers and accompanying tools.
- Managed time effectively to ensure prompt start and end of examinations.
- Answered student questions in line with strict protocols.
Education
MSc - Finance and Investment
MSc Finance and investment
09/2022 - 09/2023
Bachelors in Commerce - Accountancy and Finance
CT Group of Institutions
09/2017 - 09/2020
Skills
- Interpersonal skills
- Practical problem solver
- Customer retention
- Documentation development
Certification
- Caregiver Training Program, 1st Call Healthcare, 20/12/24
- The Fundamental Digital Marketing, Google Ltd.,
01/05/2021
Timeline
Care Assistant
1st Call Recruitment Agency
12 2024 - 2026.02
Production Worker
Tiffin Sandwiches Ltd.
02 2024 - 2026.02
Till Operator and Store Assistant
Bierley Superstore and Post Office
09 2022 - 12 2023
Exam Invigilator
IDP Education
07 2021 - 08 2021
MSc - Finance and Investment
MSc Finance and investment
09/2022 - 09/2023
Bachelors in Commerce - Accountancy and Finance
CT Group of Institutions
09/2017 - 09/2020