AJAYKUMAR BOINI
Summary
Results-driven Operations Supervisor with 4+ years of experience managing daily operations, leading teams, monitoring KPIs, improving productivity, ensuring compliance and delivering high-quality customer service. Skilled in operations management, process improvement, workforce planning, performance management, inventory control, stakeholder communication and data analysis. Proficient in Microsoft Excel and Microsoft Office with a proven ability to streamline workflows, optimise resources, coach teams and support business growth in fast-paced environments.
Overview
8
8
years of professional experience
Work history
Operations Supervisor
Trice Systems Pvt Ltd
2021.04 - 2026.07
- Supervise day-to-day operations to ensure efficient workflow and achievement of operational objectives.
- Lead, motivate and support operational teams while maintaining high performance standards.
- Monitor KPIs, productivity and service quality, preparing regular operational reports for management.
- Identify process improvement opportunities to enhance efficiency and reduce operational risks.
- Ensure compliance with company policies, procedures and operational standards.
- Coordinate with internal departments to resolve operational issues and improve service delivery.
- Train, mentor and coach employees on procedures, quality standards and best practices.
- Handle customer and operational escalations professionally to ensure timely resolution.
- Maintain accurate operational records, documentation and performance data.
- Support workforce planning, scheduling and resource allocation to meet business demands.
Relationship Manager
Bajaj Finserv
2018.10 - 2019.03
- Managed customer relationships and delivered personalised financial solutions.
- Assisted customers with loan applications and financial products.
- Resolved customer enquiries and complaints.
- Supported revenue generation through cross-selling.
- Maintained accurate customer documentation.
Education
Bachelor of Commerce - (Computers)
SRNK Govt Degree College
BanswadaIntermediate -
Sai Keerthi Junior College
BanswadaSSC -
Sri Sai High School
PitlamSkills
- Microsoft Excel, Microsoft Office, Word, PowerPoint, Data Analysis, KPI Reporting
Core Competencies
Operations Management, Operations Supervision, Team Leadership, People Management, Performance Management, KPI Monitoring, Process Improvement, Continuous Improvement, Customer Service Excellence, Workforce Planning, Resource Allocation, Inventory Management, Quality Assurance, Compliance, Health & Safety, Reporting & Analytics, Data Analysis, Root Cause Analysis, Problem Solving, Stakeholder Management, Cross-functional Collaboration, Training & Coaching, Budget Awareness, Microsoft Excel, Microsoft Office
Timeline
Operations Supervisor
Trice Systems Pvt Ltd
2021.04 - 2026.07
Relationship Manager
Bajaj Finserv
2018.10 - 2019.03
Bachelor of Commerce - (Computers)
SRNK Govt Degree College
Intermediate -
Sai Keerthi Junior College
SSC -
Sri Sai High School