UMER MOHAMED RIFFKY
Slough
Summary
Highly adaptable and self-driven professional with a strong background in sales, customer service, and operations across diverse industries. Skilled in communication, critical thinking, and problem-solving, with solid data and IT literacy. Proven ability to build customer relationships that boost loyalty, retention, and satisfaction, while consistently meeting or exceeding sales targets. Adept at developing effective product promotion strategies and thriving in fast-paced team environments. Committed to continuous growth and ready to contribute strong performance and reliability to a forward-thinking organisation.
Overview
3
3
years of professional experience
Work history
Travel Retail Associate
Heathrow Airport (Duty Free)
Heathrow, Hillingdon
2024.10 - 2025.12
- Engaged customers proactively, delivering personalised product recommendations across fragrances, cosmetics, skincare, and premium gifts.
- Applied advanced sales tactics (upselling, cross-selling, building product bundles) to maximise average transaction value.
- Delivered high-level customer service, maintaining a warm, welcoming vibe while ensuring fast, efficient service in a high-traffic airport environment.
- Exceeded monthly sales targets consistently through strategic upselling and personalised customer engagement.
Sales Assistant
The Sale Shop, Kingston
Kingston upon Thames
2024.06 - 2024.12
- Engaged customers with personalised styling advice and product recommendations across premium designer brands.
- Delivered high-level customer service in a fast-paced pop-up environment, maintaining a welcoming and brand-aligned vibe.
- Consistently exceeded sales targets, increasing daily revenue by 15–20% during peak periods.
- Built a reputation for strong product knowledge across designer brands, becoming a go-to advisor for customers.
Tutor (GCSE Maths)
UMR Tutors
Slough
2024.09 - 2025.05
- Helped students improve grades by 1–2 levels on average within a term through structured lesson plans and targeted revision.
- Achieved a 95%+ student satisfaction rate, with strong feedback for clarity, patience, and engaging teaching style.
- Created tailored lesson plans, revision materials, and practice questions based on each student’s learning style.
- Communicated effectively with students and parents to set goals and maintain consistent improvement.
Accounting Representative
Car Zone, Lesotho
Maseru
2023.06 - 2023.08
- Prepared financial reports, sales summaries, and cash-flow updates to support management decisions.
- Provided customer support on payment plans, statements, and account queries, ensuring clear communication and high service standards.
- Increased accuracy in monthly reporting, achieving 99% reconciliation correctness across accounts.
- Supported successful vehicle sales cycles by ensuring fast, error-free contract checks and financial approvals.
Education
Bachelor of Science - Economics & Data Science
University of Essex
Colchester 2023.09 -
GCSES & A Levels
Burnham Grammar School
Slough 2018.01 - 2023.01
Skills
- Adaptability, Critical Thinking, Teamwork, Self Management
- Customer Service, Sales, Communication
- Data & IT Literacy, Problem Solving
- Product promotion strategies
Timeline
Travel Retail Associate
Heathrow Airport (Duty Free)
2024.10 - 2025.12
Tutor (GCSE Maths)
UMR Tutors
2024.09 - 2025.05
Sales Assistant
The Sale Shop, Kingston
2024.06 - 2024.12
Bachelor of Science - Economics & Data Science
University of Essex
2023.09 -
Accounting Representative
Car Zone, Lesotho
2023.06 - 2023.08
GCSES & A Levels
Burnham Grammar School
2018.01 - 2023.01