Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
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Umberto Cancian

London

Summary

Highly skilled professional with expertise in time efficiency, strategic thinking, and project coordination. Demonstrated ability in customer service, staff management and resource allocation. Committed to optimising customer satisfaction processes and achieving organisational goals through effective leadership and innovative strategies.

Overview

9
9
years of professional experience

Work History

Supervisor

Holland & Barrett
London
08.2021 - 10.2024
  • Established and maintained organised working environment for team of 15.
  • Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
  • Implemented company policies effectively, maintained high standards of service delivery.
  • Delegated tasks appropriately, achieved balanced workload among team members.

Team leader

McDonald's
London
09.2017 - 12.2019
  • Developed strategies for improved performance level across the team.
  • Streamlined workflow for a more efficient process.
  • Fostered a high-performing environment to drive productivity and quality.

Team member

KFC
London
11.2015 - 08.2017
  • Applied exceptional memory and multi-tasking skills to maintain optimal productivity.
  • Sold and served refreshments to customers, promoting fun atmosphere and driving revenue gains.
  • Displayed proficiency in handling point-of-sale systems for efficient checkout procedures.

Education

Bachelor's Degree - Tourism and events management

Università della Calabria
Rende
10/2012 - 07/2015

Skills

  • Time efficiency
  • Strategic thinking
  • Project coordination
  • Resource allocation
  • Delegating effectively
  • Staff management

Affiliations

  • Music
  • Reading
  • History

Languages

Italian
Native
English
Fluent

Timeline

Supervisor

Holland & Barrett
08.2021 - 10.2024

Team leader

McDonald's
09.2017 - 12.2019

Team member

KFC
11.2015 - 08.2017

Bachelor's Degree - Tourism and events management

Università della Calabria
10/2012 - 07/2015

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Umberto Cancian