Umasankar Elangovan
Pondicherry
Summary
HR Systems & Operations Analyst with 5 years of experience supporting enterprise HRIS platforms such as Workday, Avature (Phoenix), and iCIMS, along with payroll operations and shared services environments. Proven expertise in HRIS integrations, ServiceNow, W2 and 1099 payroll processing, compliance, and financial operations. Lean Six Sigma Green Belt (CLSSGB) professional with practical understanding of DMAIC, root cause analysis, and SLA/KPI tracking, supporting process improvement initiatives and operational efficiency. Strong background in automation (VBA, advanced Excel), data analysis, MIS reporting, and stakeholder coordination, delivering measurable improvements in data accuracy, SLA performance, and process efficiency.
Overview
5
5
years of professional experience
2
2
Certification
Work History
Project Associate → Senior Project Associate
ICON Clinical Research
Chennai
12.2021 - Current
• Managed end-to-end integration between Avature and Workday, achieving 99% data accuracy.
• Handled iCIMS–Workday integrations, reducing processing time by 30%.
• Administered Avature (Phoenix) for 50+ end users.
• Resolved ServiceNow production tickets within defined SLAs, maintaining a 2-day turnaround while prioritizing critical tickets.
• Handled 1099 payroll processing and contractor data validation.
• Executed end-to-end W2 payroll processing with high accuracy and compliance.
• Processed invoices in Kofax while maintaining audit readiness.
• Generated work order audit reports and coordinated with Finance, Operations, and Legal teams.
• Applied Lean Six Sigma (DMAIC) methodology to improve turnaround time.
• Achieved ~18% reduction in ticket resolution TAT while maintaining SLA compliance.
• Led automation initiatives using VBA and established standardized SOPs to enhance process accuracy, reduce manual workload, and support operational efficiency.
•Developed a VBA-based solution to split large Excel datasets (~500,000 records / ~77 MB) into Avature-compliant formats, enabling successful system uploads and reducing manual effort.
•Continuously exploring and applying VBA automation in day-to-day tasks to reduce manual workload and improve operational accuracy.
• Maintained daily MIS tracking to monitor workload, productivity, and turnaround time, supporting operational reporting and performance analysis.
• Conducted root cause analysis to reduce rework in HR integrations and financial workflows.
• Created SOPs and conducted training for 15+ team members.
Customer Support Associate
Sutherland Global Services
Chennai
08.2018 - 01.2019
• Provided inbound customer support for Amazon, resolving order, delivery, payment, and account issues.
• Maintained high customer satisfaction through effective and timely issue resolution.
• Ensured accurate documentation of customer interactions.
• Escalated complex issues to appropriate teams.
Education
B.Tech - Information Technology
Skills
- Avature (Phoenix) Administration
- Workday HCM Integration
- iCIMS Integration
- ServiceNow Administration
- HR Systems Integration
- Kofax Invoice Processing
- VBA Automation
- Advanced Excel automation
- W2 Payroll Processing
- Report Generation and Analytics
- PMO Support
- Lean Six Sigma (DMAIC)
- Process improvement
- Client relationship management
- Root Cause Analysis
- 1099 Payroll
Certification
- Project Management Assessment, LearnTube.ai, 2025-12-01
- PowerBI Workshop
- Lean Six Sigma Green Belt, LSSGB
Accomplishments
- Won 1st prize in Project Competition (MVIT)
- Won 2nd prize in Android Project Competition
- Implemented VBA-based automation to improve data accuracy and reduce manual effort.
- Ensured consistent resolution of ServiceNow tickets within the defined 2-day SLA while prioritizing critical requests.
Languages
Tamil
Proficient
C2
English
Advanced
C1
French
Beginner
A1
Hobbies and interests
- Console gaming and strategy-based video games
- Sketching and creative drawing
- Driving and exploring new places
- Stargazing and astronomy
Timeline
Project Associate → Senior Project Associate - ICON Clinical Research
12.2021 - Current
Customer Support Associate - Sutherland Global Services
08.2018 - 01.2019
Manakula Vinayagar Institute of Technology - B.Tech, Information Technology