Umar Gulfaraz

My experience as a taxi driver working abroad meant that i have a diverse background in navigating urban streets and i applied local road knowledge to adapt to changing traffic conditions also, using GPS navigation systems to ensure i optimise route planning. This provides for exceptional customer service and, efficiently transporting passengers to their destination whilst ensuring their safety and comfort. I have strong interpersonal skills through countless interactions with a broad range of passengers, this meant i demonstrated the ability to communicate effectively and handle various situations in a professional manner. It is my duty to uphold high service standards to build customer loyalty, as i ensured that by keeping my vehicle clean and tidy also, managing vehicle maintenance and repairs to deliver stable service.

I worked part time alongside my brother at his Mobile shop whenever i had time off at the taxi firm. As a mobile shopkeeper some of the roles and responsibility included customer service, sales, inventory management, product knowledge, technical support, administrative tasks etc.

I provided exceptional customer service by assisting customers with product inquiries, demonstrating mobile devices and solicited customer feedback to understand and address any concerns or issues that they had. The job role also includes handling cash transactions, processed payments and I maintained accurate sales records. I assisted customers in selecting mobile devices, accessories, and services tailored to their needs but also, to enhance customer service I maintained cleanliness and organisation in the store. It was also important for me to stay updated on the latest mobile technology trends and product knowledge to better assist customers.

I worked in a care home setting for a short amount of time to provide support to disabled individuals. This job was first introduced to me because i previously looked after a disabled cousin, and I felt fulfilled because it allowed me to apply my core values at my job. I am dedicated and compassionate in providing specialised support in helping those who are vulnerable. I assisted residents with disabilities in daily living activities like dressing, bathing and meal preparation.