Umar Farooq Wahid
Old Trafford,Manchester
Summary
A highly skilled professional with expertise in verbal communication, teamwork, and leadership. Demonstrates strong commercial awareness and analytical skills, coupled with initiative and self-motivation. Proven ability to manage projects, budgets, and data interpretation while maintaining attention to detail and effective time management. Career goals include leveraging these competencies to drive organisational success and innovation.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
Work History
CRC Supervisor
Amazon Global Security Operations
06.2021 - 03.2025
- Managed and motivated a team of analysts to maintain a high standard of work
- Provided weekly UK stats and managed KPIs to report to senior management
- Analyzed data to ensure efficient performance of the CRC team
- Liaised with EU CRC Team managers to improve reporting processes
- Ensured timely project delivery and high-quality standards for UK and EU projects
- Developed relationships across Amazon's EU, Middle East, and North America teams
- Led weekly compliance audits across European and UK Amazon sites
- Managed investigations related to theft within Amazon's European operations
- Completed GTDR Manager training for the UK, EU, and India
- Communicated daily findings to Amazon Corp in Seattle
- Delivered reports on CCTV and alarm issues in Germany for the Non-Ops project
- Participated in trialing MENA Pack projects in the EMEA region
Risk Analyst
Amazon Global Security Operations
01.2021 - 06.2021
- Analyzed CCTV footage to track Covid-19 affected individuals and their contacts
- Generated reports based on footage analysis from UK warehouse sites
- Collaborated with stakeholders to ensure affected staff isolated properly
- Completed security awareness courses to maintain up-to-date knowledge
Case Handler
Marsh Finance
07.2020 - 12.2020
- Investigated customer cases within the customer care team
- Maintained high customer service standards in dealings with consumers and business partners
- Generated reports based on consumer legislation to resolve issues
- Problem-solved with customers, businesses, and external clients
- Ensured customers' needs were met with care, particularly in stressful situations
Customer Sales Assistant
Tesco Express
03.2020 - 06.2020
- Provided excellent customer service by greeting, assisting, and understanding customer needs
- Ensured products and services were always available to customers
- Maintained the cleanliness of the shop floor and back areas
- Followed all company policies and health & safety routines
- Adapted quickly to meet changing business demands
Education
High School - GCSEs
Stretford High School
09.2010 - 06.2015
Level 3 City & Guilds - Sports
Trafford College
09.2015 - 07.2016
BTEC Level 3 - Aviation Operations
Trafford College
09.2016 - 07.2018
Skills
- Verbal Communication
- Teamwork
- Leadership
- Commercial Awareness
- Analytical & Investigative Skills
- Initiative & Self-Motivation
- Drive
- Written Communication
- Planning & Organisation
- Flexibility
- Time Management
- Attention to Detail
- Project Ownership
- Budget Management
- Data Interpretation
Custom
Available upon request.
Timeline
CRC Supervisor
Amazon Global Security Operations
06.2021 - 03.2025
Risk Analyst
Amazon Global Security Operations
01.2021 - 06.2021
Case Handler
Marsh Finance
07.2020 - 12.2020
Customer Sales Assistant
Tesco Express
03.2020 - 06.2020
BTEC Level 3 - Aviation Operations
Trafford College
09.2016 - 07.2018
Level 3 City & Guilds - Sports
Trafford College
09.2015 - 07.2016
High School - GCSEs
Stretford High School
09.2010 - 06.2015
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