UMAR AHMED
Bolton
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Security Officer
Wise Security
Current
- Perform security patrols and monitor premises to prevent and detect signs of intrusion
- Provide excellent customer service by addressing inquiries and concerns from clients and visitors
- Effectively handle challenging situations with a calm and composed demeanor
- Collaborate with team members to ensure a secure and safe environment
- Utilize strong observational skills to identify and report security risks
- Demonstrate adaptability and quick decision-making in dynamic situations
Chauffeur
Dallas Limos
Bolton
05.2022 - Current
- Vacuumed, cleaned and sanitized vehicles between customers.
- Updated logs and tracking documents accurately and according to schedule requirements.
- Maintained excellent vehicle cleanliness, both interior and exterior, for optimal client comfort.
- Provided courteous assistance with luggage handling, ensuring the safe transport of personal belongings.
Driver Manager
Jk Milk
Bolton
05.2022 - Current
- Increased customer satisfaction by addressing concerns promptly and providing regular updates on delivery status.
- Maintained accurate records of driver hours, vehicle maintenance, and fuel costs for thorough fleet management.
- Developed and maintained long-term, positive relationships with assigned drivers to enhance morale and productivity.
- Reduced accidents and safety incidents through rigorous monitoring of driver behavior and adherence to safety protocols.
Car Sales Executive
Top Gear Car Sales Manchester
Bolton
05.2022 - 05.2023
- Exceeded monthly sales targets consistently by employing effective closing techniques and persuasive communication skills.
- Increased car sales by establishing rapport with customers and conducting comprehensive needs assessments.
- Facilitated smooth transactions between buyers, finance personnel, service departments, and other key stakeholders during the car-buying process.
- Conducted extensive competitor analyses to identify areas for improvement within dealership operations and offerings.
Driver's Assistant
Bolton
Bolton
06.2019 - 06.2020
- Cleaned interior and exterior of all vans and company vehicles to a high standard
- Gained experience in Microsoft Excel, strengthening IT skills
- Assessed and responded to customer needs appropriately
- Utilized handheld devices for proof of delivery
- Resolved customer issues using strong interpersonal skills and conflict resolution techniques
- Assisted customers with product complaints, logging issues for investigation
Assistant
Atlantic Travel - Bolton
05.2019 - 07.2019
- Upheld buses, coaches, and cars to maintain customer satisfaction standards
- Inputted customer requests into spreadsheets
- Increased customer satisfaction by greeting visitors promptly and professionally
- Handled various day-to-day admin responsibilities for smooth business operations
- Gained invaluable experiences in customer interactions, strengthening overall confidence
Education
Software Engineering
University of Central Lancashire
01.2026
Skills
- Customer Relations: Proven ability to address customer needs, resolve issues, and enhance satisfaction through effective communication and interpersonal skills
- Stock Management: Experience in maintaining and organizing inventory, ensuring accurate tracking and efficient stock levels
- Documentation and Reporting: Proficient in creating, managing, and analyzing documents and reports to facilitate smooth business operations
- Account Management: Skillful in managing accounts, handling transactions, and ensuring financial records are accurate and up-to-date
- Complaint Resolution: Demonstrated ability to resolve customer complaints with a focus on conflict resolution and customer satisfaction
Certification
SIA Certification (Door Supervisor)
Hobbies and Interests
- Football: Enhances teamwork and strategic thinking skills.
- Muay Thai & Jiujitsu: Develops discipline, focus, and physical fitness.
- Regular Gym Attendance: Demonstrates commitment to a healthy lifestyle, fostering resilience and stamina.
- Upcoming Interests: Planning to start kickboxing soon alongside regular boxing.
Languages
Punjabi
Beginner (A1)
Timeline
Security Officer
Wise Security
Current
Chauffeur
Dallas Limos
05.2022 - Current
Driver Manager
Jk Milk
05.2022 - Current
Car Sales Executive
Top Gear Car Sales Manchester
05.2022 - 05.2023
Driver's Assistant
Bolton
06.2019 - 06.2020
Assistant
Atlantic Travel - Bolton
05.2019 - 07.2019
Software Engineering
University of Central Lancashire