Summary
Overview
Work History
Education
Skills
Timeline
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UMANG SAXENA

Hatfield,United Kingdom

Summary

Accomplished professional with expertise in Business Operations Management, Leadership & Team Development, and Customer Relationship Management (CRM). Proficient in Data Analysis & Performance Metrics using tools such as Power BI, ERP, and CMS. Demonstrates strong Strategic Planning & Business Growth capabilities, coupled with exceptional Problem Solving & Critical Thinking skills. Known for Effective Communication & Interpersonal Skills, and proven Adaptability & Resilience in dynamic environments.

Overview

5
5
years of professional experience

Work History

Supply chain coordinator

DigiHaul
Hatfield, United Kingdom
11.2023 - 03.2025
  • Manage end-to-end service delivery for domestic and international shipments, ensuring seamless operations and compliance with Service Level Agreements (SLAs)
  • Utilize Power BI to analyze performance metrics, identify operational gaps, and implement data-driven improvements
  • Resolve critical issues, including rejections, cancellations, and handback loads, through proactive stakeholder coordination.
  • Optimize operational workflows using CMS, CRM, and ERP systems for enhanced efficiency
  • Streamlined procurement processes, enhancing operational efficiency.

Customer Experience Data Analyst

Report
St Albans, United Kingdom
10.2022 - 10.2023
  • Improved staff response times by 25% through targeted training and real-time performance tracking.
  • Identified trends in data to help inform decision-making processes.
  • Mitigated risks by identifying and resolving data discrepancies rapidly.
  • Monitored foot traffic trends, leading to a 10% increase in peak-hour staff allocation, improving customer service efficiency.
  • Suggested changes to store layout based on customer behavior data, resulting in a 12% increase in average transaction value.

Analyst intern

Hotel Belvoir by The Paradise Hospitality Services Ltd.
Nottingham, United Kingdom
09.2021 - 09.2022


  • Helped optimize customer service processes, reducing average complaint resolution time by 20%.
  • Conducted market research on pricing and competitor analysis, contributing to a 5% increase in bookings.
  • Assisted senior analysts in various tasks, gained deep insight into industry trends.
  • Performed trend analyses for consumer behavior predictions.

Entry-Level Analyst

Teleperformance
India, India
03.2020 - 08.2020


  • Leveraged Excel functions for streamlined data evaluation and presentation,.
  • Contributed to team projects by providing key analytic insights.
  • Enhanced decision-making by analysing complex data sets.

Business Associate

Synture
India
01.2020 - 02.2020
  • Executed marketing initiatives to enhance brand visibility across B2B and B2C markets
  • Developed and maintained strong client relationships through strategic communication and negotiation

Education

MSc - Management and International Business

Nottingham Trent University

Bachelor of Commerce (B.Com) -

DAVV University
India
04.2001 - /2019

Skills

  • Business Operations Management
  • Leadership & Team Development
  • Customer Relationship Management (CRM)
  • Data Analysis & Performance Metrics (Power BI, ERP, CMS)
  • Strategic Planning & Business Growth
  • Problem Solving & Critical Thinking
  • Effective Communication & Interpersonal Skills
  • Adaptability & Resilience in Dynamic Environments

Timeline

Supply chain coordinator

DigiHaul
11.2023 - 03.2025

Customer Experience Data Analyst

Report
10.2022 - 10.2023

Analyst intern

Hotel Belvoir by The Paradise Hospitality Services Ltd.
09.2021 - 09.2022

Entry-Level Analyst

Teleperformance
03.2020 - 08.2020

Business Associate

Synture
01.2020 - 02.2020

Bachelor of Commerce (B.Com) -

DAVV University
04.2001 - /2019

MSc - Management and International Business

Nottingham Trent University

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UMANG SAXENA