Summary
Overview
Work History
Education
Skills
Timeline
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Umang Saxena

Hatfield

Summary

Experienced professional with over four years of diverse expertise in service delivery coordination, retail management, and business administration. Currently excelling as a Service Delivery Coordinator at Digihaul, ensuring the seamless execution of domestic and international shipments. Eager to leverage my skills and experiences to contribute to the success of a supply chain and logistics company, while continually seeking opportunities for growth and learning in this dynamic areas.

Overview

4
4
years of professional experience

Work History

Service Delivery Coordinator

Digihaul
11.2023 - Current
  • Managed end-to-end service delivery operations, overseeing both domestic and international (Irish) shipments from collection to delivery, ensuring seamless execution throughout the process
  • Addressed critical issues such as rejections, cancellations, and handback loads by implementing proactive strategies, such as sorting palletways for rejections, managing associated charges for cancellations, and coordinating handback loads with shippers and hauliers according to SLA requirements
  • Utilized advanced data analysis tools like Power BI to analyze performance metrics and KPIs in service delivery, providing valuable insights for operational enhancement and implementing corrective actions to improve operational efficiency
  • Proficiently utilized company's CMS, CRM, and ERP systems for tracking service requests, managing contracts, and generating reports, contributing to overall operational efficiency and enhancing customer satisfaction
  • Managing calls and email communication with clients, handling inquiries, delivering updates, and resolving issues promptly and professionally, fostering positive client relationships.

Retail Sales & Operational Manager

Clothing Ltd
10.2022 - 10.2023
  • Provided leadership to develop business plans and promote organisational vision
  • Hired and evaluated associates and management staff to add to workforce and meet demands
  • Analysed customer data to identify opportunities and improve relationships
  • Managed inventory levels and procurement processes, ensuring optimal stock levels and mitigating instances of stockouts.

Business Management Intern

Hotel Belvoir by The Paradise Hospitality Services Ltd.
09.2021 - 09.2022
  • Conducted comprehensive market research to identify emerging trends and consumer preferences in the hospitality sector
  • Assisted in developing and implementing strategic initiatives and action plans to drive business growth
  • Assisted in the implementation and management of CRM systems to streamline guest interactions and improve customer service delivery
  • Supported day-to-day operational activities across various departments, including front desk operations, housekeeping, and food and beverage services.

Customer Service Executive

Teleperformance
03.2020 - 08.2020
  • Worked in a customer support role at Byram Healthcare, serving customers in the United States (Mississippi, GMT time zone) via email
  • Escalated complex issues to relevant departments and actively participated in team meetings and training sessions for personal growth
  • Maintained excellent customer satisfaction by delivering high-quality customer service and dealing with all matters appropriately
  • Communicated with customers through phone calls, online chats, and emails to assess customer needs and provide solutions.

Business Associate

Synture
01.2020 - 02.2020
  • Implemented cost-effective and brand-enhancing client representation strategies
  • Executed customer acquisition and business promotion initiatives for clients
  • Demonstrated excellent communication, negotiation, and presentation abilities
  • Managed B2B and B2C customer relationships using CRM tools.

Education

MSc in Management And International Business -

Nottingham Trent University
12.2022

Bachelors in Commerce -

DAVV University
06.2019

Skills

  • Operations Management
  • Transportation Management
  • Risk Management
  • Business Development
  • Customer Relations
  • Incident Management
  • Leadership and Teamwork
  • Problem Solving and critical thinking

Timeline

Service Delivery Coordinator

Digihaul
11.2023 - Current

Retail Sales & Operational Manager

Clothing Ltd
10.2022 - 10.2023

Business Management Intern

Hotel Belvoir by The Paradise Hospitality Services Ltd.
09.2021 - 09.2022

Customer Service Executive

Teleperformance
03.2020 - 08.2020

Business Associate

Synture
01.2020 - 02.2020

MSc in Management And International Business -

Nottingham Trent University

Bachelors in Commerce -

DAVV University

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Umang Saxena