UMAKANTHAN SINNATHURAI
Southall,United Kingdom
Summary
Experienced customer service professional focused on delivering exceptional sales support and enhancing customer satisfaction. Achieve increased sales through strong communication skills and deep understanding of customer needs. Excel in creating positive customer interactions and fostering long-term relationships.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
Work history
Customer sales assistant
Oxted Aim Ltd
London
2024.09 - Current
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Interacted and engaged with customers, providing guidance and expert advice to influence purchase decisions.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
Customer sales assistant
Harvest Energy Ltd
London
2021.11 - 2024.09
- Analysed customer needs to deliver tailored advice, resulting in increased sales opportunities.
- Enhanced in-store experience by actively engaging customers and providing exceptional service
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Guided customers in product selection, recommending items to boost transaction value.
Customer sales assistant
HKS Retail ltd
London
2015.07 - 2021.11
- Increased customer satisfaction with prompt complaint resolution.
- Resolved queries swiftly, contributing to a positive customer experience.
- Collaborated with team members to meet daily sales targets.
- Ensured compliance with health and safety regulations within the retail environment.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Interacted and engaged with customers, providing guidance and expert advice to influence purchase decisions.
Education
Diploma of Higher Education - Business management
London school of business and management
london 2008.09 - 2010.06
Skills
- Clean license holder
- Local area knowledge
- Traffic regulations awareness
- Discipline and patience
- Professional communication
Timeline
Customer sales assistant
Oxted Aim Ltd
2024.09 - Current
Customer sales assistant
Harvest Energy Ltd
2021.11 - 2024.09
Customer sales assistant
HKS Retail ltd
2015.07 - 2021.11
Diploma of Higher Education - Business management
London school of business and management
2008.09 - 2010.06