Umair Khan
MINCHINBURY
Summary
Ambitious student pursuing a degree. Looking for a software engineer intern job. Background in agile and scrum development methodologies. Skilled in providing first-rate administrative, project, design and programming assistance. Focused on further developing acquired skills by learning from top teams, and completing development projects.Knowledgeable about mobile and desktop platforms.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Student
Macquarie University (Bachelor of Science Bachelor of Engineering Honors)
Sydney
01.2023 - Current
- Cultivated study groups to enhance learning and support peers.
- Completed assigned readings and homework, enhancing understanding of subject matter.
- Completed coursework in a broad range of subjects, developing a well-rounded education.
- Engaged in classroom discussions, demonstrating critical thinking skills.
- Prepared and delivered presentations on subject-specific topics.
- Provided peer tutoring, sharing expertise and facilitating others' academic success.
- Utilized academic resources such as tutoring and office hours to improve performance.
Customer Service Officer
BCF
Minchinbury
10.2024 - 02.2025
- Assisted customers in selecting products, resulting in an increase in sales during peak seasons.
- Managed cash register operations and balanced daily transactions
- Developed strong relationships with customers, fostering repeat business and referrals.
- Maintain customer satisfaction through proactive communication and issue resolution.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Director
JSUM Transport Pty Ltd
09.2023 - 09.2024
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Offered advice and assistance to customers, paying attention to special needs or wants
- Updated account information to maintain customer records
- Processed customer adjustments to maintain financial accounts
- Exhibited high energy and professionalism when dealing with clients and staff
- Communicated professionally with colleagues, freelancers and clients
- Sought ways to improve processes and services provided
- Developed and updated databases to handle customer data
Education
Bachelor of Science Bachelor of Engineering Honors - Software Engineering And Science
Macquarie University
Macquarie Park, NSW12.2027
High School Certificate -
Erskine Park High School
Sydney, NSW12.2021
Skills
- Exceptional customer service
- Diligent Learner
- Communication skills
- Leadership
- Teamwork
- Data analysis
- Team building
- Microsoft office
- FLUENT IN English and Hindi
AWS training program
Forage Fidelity Customer Service
Certification
- Amazon Web Services Bootcamp
- Forage Fidelity Customer Service
Languages
- English
- Hindi
- Urdu
Timeline
Customer Service Officer
BCF
10.2024 - 02.2025
Director
JSUM Transport Pty Ltd
09.2023 - 09.2024
Student
Macquarie University (Bachelor of Science Bachelor of Engineering Honors)
01.2023 - Current
Bachelor of Science Bachelor of Engineering Honors - Software Engineering And Science
Macquarie University
High School Certificate -
Erskine Park High School
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