Summary
Overview
Work history
Education
Skills
Languages
Work availability
Timeline
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Uloma Roseline Ibeneme

Tredegar,Wales

Summary

  • Compassionate Care Assistant with comprehensive background with elderly patients in care home settings.
  • Provides exceptional care by demonstrating dedication to safe nursing practices for continued patient trust.
  • Maintains excellent levels of patient care through kindness and commitment to safe working practices.
  • Prioritises patient wellbeing, safety and dignity through conscientious care and support.
  • Dedicated to achieving positive outcomes by delivering excellent patient care.
  • Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents.

Overview

4
4
years of professional experience
5
5
years of post-secondary education

Work history

Home Care Assistant / Care Assistant

Own Home
Owerri, Nigeria
09.2022 - 08.2023
  • Assisted in all aspects of personal care, retaining comfort and dignity.
  • Optimised patient satisfaction through compassionate, considered care and communication.
  • Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
  • Delivered high-quality care to clients with disabilities, achieving care plan objectives.
  • Maintained hygiene standards, cleaning and clearing patient rooms according to ward protocol.
  • Provided attentive first-hand care, comfort and safety to patients.

Consultant, Customer Service

Stanbic IBTC Bank, NG
Lagos, Nigeria
10.2019 - 08.2022
  • Evaluation/Monitoring of customer's inquiries, requests and complaints via phone calls, mails and web chats. back office and providing appropriate solutions to guarantee positive outcomes.
  • Maintained compliant documentation on the customer relationship management (CRM) for reliable company records.
  • Ensure all requests meets the company’s standard key performance indicator (KPI)
  • Ascertain prompt and timely first contact resolution (FCR)
  • Understand the products and applications for quality service delivery.
  • Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
  • Built customer rapport by providing friendly, genuine service, increasing customer retention by 20%.

Customer Service Advisor / Telesales Executive

Renmoney Microfinance Bank, NG
Lagos, Nigeria
05.2019 - 09.2019
  • Maintained quality compliance by keeping detailed records of prospects and active client communications.
  • Maintained excellent time management skills to meet sales volumes within agreed timescales.
  • Received incoming direct sales enquiries via phone, website, email and referral partners.
  • Completed he set targeted outbound telephone calls per day to assigned new and existing customers.
  • Established long-lasting customer relationships to maximise sales opportunities and repeat business.

Education

Master of Science - Human Resource Management

University of South Wales (M.Sc. in-view)
Pontypridd, Rhondda Cynon Taf
09.2023 -

History and International Studies

Imo State University, Owerri
Imo State, Nigeria
02.2006 - 10.2010

Skills

  • Personal care
  • Care programme oversight
  • Medication administration
  • Activities of Daily Living
  • Care management
  • Elderly care
  • Housekeeping
  • Basic life support
  • Patient risk assessment
  • Patient handling and positioning
  • Meal preparation

Languages

English
Fluent
French
Beginner

Work availability

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline

Master of Science - Human Resource Management

University of South Wales (M.Sc. in-view)
09.2023 -

Home Care Assistant / Care Assistant

Own Home
09.2022 - 08.2023

Consultant, Customer Service

Stanbic IBTC Bank, NG
10.2019 - 08.2022

Customer Service Advisor / Telesales Executive

Renmoney Microfinance Bank, NG
05.2019 - 09.2019

History and International Studies

Imo State University, Owerri
02.2006 - 10.2010

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Uloma Roseline Ibeneme