Ula Kubacka
Coventry,COV
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
17
17
years of professional experience
Work History
CEO
Lets Dress Ltd
01.2023 - 12.2023
- Achieved company growth by implementing strategic plans and streamlining operations.
- Expanded market share through successful acquisitions and mergers.
- Developed a high-performance executive team for improved productivity and efficiency.
- Created a positive work culture, resulting in increased employee satisfaction and retention rates.
- Being responsible for company paperwork (purchases and expenses)
- Dealing with customers face to face or online
- Maintaining the excellent relations with customers
- Stock control and import matters.
General Manager of Food Service
Radford Food Ltd
11.2019 - 12.2022
- Increased customer satisfaction by implementing effective staff training and performance management programs.
- Enhanced overall efficiency by streamlining food service processes and introducing new menu items.
- Boosted employee morale with regular team-building activities, improving communication and collaboration.
- Reduced food waste through better inventory management and portion control, leading to increased profitability.
- Sort out paperwork, inputting data into the system
- Dealing with customers face to face
- Maintaining the excellent relations with customers
- Thinking of improvements and new ideas
- Ensuring that tasks are properly assigned and completed.
General Manager, Administration
Polish Grocery CC Ltd
02.2007 - 11.2019
- Streamlined administrative processes by implementing efficient systems and organization strategies.
- Reduced operational costs with effective budget management and resource allocation.
- Developed strong relationships with suppliers for improved contract negotiations, resulting in cost savings for the company.
- Managed cross-functional teams, increasing collaboration and communication throughout the organization.
- Provided procurement of goods, provision of transportation services, tracking of movement and change to support safe and secure operations.
- Evaluated and reviewed procurement documents and participated in facility inspections.
- Developed sourcing strategies to improve procurement processes, supplier relationships and capability development to optimize supply chain.
- Sort out paperwork, inputting data into the system
- Taking customer orders and queries by phone
- Being responsible for employee’s up to date training
- Use the company’s systems accurately to deliver the proper service and meet the targets in seven branches.
Project Administrator
New Start 4U CIC
Education
LEVEL 5 - TEFL Level 5 Advanced Diploma (RQF)
Trinity College
Online06.2024
NVQ3/4 - Business Administration
Administration College
Poland06.2002
Skills
- Operational Excellence
- Customer Focus
- Effective Decision Making
- New market penetration
- Product development and expansion
- Organized office administration
- Accurate data entry
- Excellent positive attitude
- Team support and compassion
- Multitasking abilities
- Ability to work with minimal supervision
Languages
Polish
Native language
Timeline
CEO
Lets Dress Ltd
01.2023 - 12.2023
General Manager of Food Service
Radford Food Ltd
11.2019 - 12.2022
General Manager, Administration
Polish Grocery CC Ltd
02.2007 - 11.2019
Project Administrator
New Start 4U CIC
LEVEL 5 - TEFL Level 5 Advanced Diploma (RQF)
Trinity College
NVQ3/4 - Business Administration
Administration College
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